All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
M***s –
I thought the hat would be small but it actually fit my German Shepherd pretty well! The bandana is big and he looked handsome.
D***n –
Even though I bought it mainly for the hat and bowtie, I didn;t expect the toy to be of such a good quality. My dog plays with the squeaker all day long.
N***l –
This birthday set is absolutely cute. It includes everything I needed to decorate for my pup’s first birthday photos. Everyone loves the outfit included.
A***a –
The bow tie will get used on my smaller dog for his birthday. I left the bandana on for a few days, mind you my dog is a dirty terror. The bandana survived and even looks good after a wash.
Y***i –
So cute! I love this hat because it actually stands up well on Sirius’ head & maintains its shape. He has another birthday hat, but it isn’t as thick. I was quite happy with this & pleasantly surprised by the bow tie. I can’t comment on the bandana because that’s not the kind of stuff he wears. I’ll probably give that to a friend, but based on the rest of the set, I’m sure it’s fine. All in all, I definitely recommend it.
K***a –
Bought this ridiculously adorable birthday set to take 1 year old birthday photos for my pup (who’s birthday is Christmas day!). It was a hit! Great price, fast shipping and smiles all the way around!
W***y –
VERY Cute and worth the money! But if you have a small chihuahua like me, the bandanna will not fit your dog! It’s made for a medium sized dog. We have a 5 pound chihuahua, the bow fit okay. The hat was the best thing in this package! Very cute 💕