All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
D***n –
Excellent quality product. I highly recommend.
P***l –
This is the second jump rope of similar style I have bought. I prefer this one to the to the other because of the mechanism for adjusting the length. It is very simple to use and has a nice weight in the handle.
S***y –
Long and durable. Good buy.
L***y –
Great product at a good price
H***y –
This jump rope works just as well as the high-dollar, well-known brand jump ropes. The bearings move easily and make the spin on this rope fast and efficient. It has been years since I have attempted double unders, and I was easily able to accomplish them with this rope. The cable is high-quality, the Handles are comfortable and sturdy. I highly recommend this rope to anyone looking to add to their collection or anyone just getting started.
O***a –
Wow! This thing is Aaaaaamazing!!! Super smooth, lightening fast!!!The handles are top-notch quality!I didnt think I would really care or need quality in a jump rope, so glad I made the upgrade. This is the only jump rope I’ll ever own!!! Now if only I can get my dubs to up to the level of this jump rope!
W***y –
Was looking for a more durable jump rope to workout with other than the old school fabric rope. This looked like a good choice and ordered it. I was very impressed with my choice. This is so I could shorten the ropes if they are too long. Once you determine the lengths you just push the rope ends into the handles and away you go. The ropes swivel quite well in the handle ends and are quite light weight and are very smooth operating. I am very happy with my choice in this purchase.