All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
J***n –
Love these. Bought them for my car and they soak up sweating and leaks from any drinks.
L***r –
Very nice. A bit too small for my cup holder but either way it’s a nice pop of design for my car.
R***e –
I got these to go in my car cupholders to be able to clean my car easier. They work perfectly!
J***r –
The color is vibrant and it works exactly as advertised. If you lost your cup holder inserts, like I did, this is a perfect replacement that adds style to your car!
H***z –
Love them! They don’t fit perfectly and leave a bit of a gap in the cup holder spaces, but they’re still handy and work well!
R***e –
Great product. Fits perfectly so I can put my drink in my cup holder and the coaster absorbs any of the condensation from the cup or can. Thanks!!! 🙂
M***n –
These items arrived super fast and they fit perfectly in the Subaru Outback cup holders. I have already seen them absorb coffee dribble and I just took the coaster out and washed and dried it.
J***i –
I got these for my Chevy Malibu and they fit perfectly inside the cup holder spots! The product arrived on time, in perfect condition. The price was fair as well! Would definitely recommend
S***r –
They are great. They look exactly like the photos. Fit great in my 2019 Rav4 cup holders. They absorb the sweat from cool bottles, or cups. I don’t believe they are meant to absorb spills so if you get anything sugary on them I would guess they would be ruined. Overall I really like them.
C***g –
I like these coasters a lot, they look how they should in the photo. I recommend measuring the space in your cupholder first. I didn’t, and the coasters are a little small in my Scion Tc . I am still happy with their appearance and functionality.
R***r –
I purchased these for my car, and have been using them for several months now, and I can’t complain. They fit perfectly, And they’re a great way to eliminate the need to clean the inside of your car’s cup holders if you have minor spills. The print also looks great and gives a nice touch to the car’s interior.