All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
Fits nicely on the dash. Has not shifted or fallen off when turning
Gets the job done, much happier without everything sliding off my dashboard. 🙂
This is awesome in our car. I put my chapstick, cellphone and gum in here. It always stays put as well.
Good product. Good size. Mine slides around a bit on my dashboard. The fix: I ended up placing one of those tacky non-slip pads under it and it’s rock solid now.
I really like this pad. Am using it on my dash for my sunglasses etc. Got it recommended by a friend and now I’ve got one too!
I have a newer Ford Explorer. I put it on the dash right in front of the driver’s seat. It doesn’t affect my sight field. It stays put. I have 2 pairs of sunglasses, my keys and my phone in it.
Had to double side tape it down but it was a great addition to my dash for trips. Holds iPhone up for navigation with no problems and plenty of side storage for change etc..
I had a basic pad previously. Every time I rounded a corner, my glasses would go sailing across the car. This one has little cavities to hold your stuff. My glasses haven’t budged since I started using this product. Would recommend.
It stays put in the car. I have it draped across the center console, where I leave my phone and miscellaneous items. It stays where I put it. It has been several months now, it doesn’t move, has not slipped, and generally does what is expected: just sits there and holds stuff. 🙂
I use this for more space in my car. It’s great! Room for my phone, EZ Pass and garage door opener. It’s very nicely made and very sturdy. It’s laid out in sections, not just one big tray and slots to put your phone so it can sit upright. I recommend it to anyone who needs extra space in their car.