All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
B***a –
Love this product! So easy to use and clean. You can put any of your favorite diaper rash creams in it. Perfect for on the go! I had a large tub of diaper rash cream and wanted something easy and small in the diaper bag for going out.
J***e –
This applicator is a dream! I actually use it for my kids’ lotions so they can apply the lotion themselves with ease. They love using this to rub their lotion in their skin without any messy application.
F***a –
This is a great little product to help with applying lotion to a wiggling baby. Only downside is when it gets a little low it’s a little hard to squeeze and use and whole baby at the same time.
O***a –
This product works really well to apply any diaper rash cream product. It is easy to fill and disperse the right amount. The applicator is soft, my baby doesn’t seem to mind it when I’m applying her cream with it. It saves time not having to wash the cream off your hands and to me, is more hygienic. I also like the fact that the applicator can be cleaned. I like it so much I bought one for my sister to use with her baby and one for my daughter’s daycare to have on hand.
W***m –
We love this product! It’s great for easy diaper changes with a busy toddler and also great for my newborn as well. Very soft and durable. I wouldn’t do a diaper change without it!
A***m –
My mother-in-law got this for me and at first I was skeptical, but wow this thing is amazing. Now it goes everywhere with me and baby Ben.
B***b –
I saw their post on instagram about the new adapter working with desitin, and decided to give it a try as i hate the smell that lingers. I first tried the included tube that it comes with, which does work, but using the adapter with desitin is life changing. Will be ordering this as shower gifts for any friends or family that are having a baby.
V***a –
This product is made of thick soft material that allows a solid application of diaper rash cream of one’s choice without the mess getting it all over your hands to complete the diaper change. It’s also a good size that can be easily packed in the travel bag and good on the go!