All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
F***a –
It works, smells awesome
K***t –
I love these !!! Can’t wait for the other one to arrive, and they smell great
L***d –
Absolutely adorable! I bought it as a stocking stuffer from my daughter who is getting her pilot license. So cute and original!
V***t –
Didn’t like the smell it came with but I love the cuteness of it
B***s –
This is the cutest thing I’ve ever bought!!! The little fan blows and the odor follows 😍😍😍 I’ve had several friends by them after they saw mine in my car
M***n –
This car freshener smells amazing! I’ve only had it in my car for a day or so and so far it’s holding up well. Besides the smell, I actually fell in love with the pretty design. Very nice!
L***n –
I was expecting something small but to me this is just the right size. For someone who loves the bling, I so love this air freshener, and I must add it has some weight to it as well
R***y –
This is even better than I hoped it would be ! It’s really pretty and it actually spins ! My husband used to be a propeller plane pilot in the Navy, so this adds a little nostalgia to my car
T***y –
This is the best air freshener that I’ve tried so far. First of all, it spins like a fan and spreads the scent better in the whole car. Second, it glistens so nicely in the sun!! The cutest and most functional thing I own in the car, even though the smallest