All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
K***r –
Just as in the pictures and works great!! The diamonds spark in the sun, and the numbers glow bright at night. Charming design and even more charming price 😁
C***l –
I only saw these boring black number cards before and never wanted to buy one until I saw THIS. The design is immaculate, the stickers are amazing and bright, the size is perfect – an ideal accessory for a girly car 💖
B***h –
Had a bit of trouble putting the stickers on and messed up a couple, but thankfully there were extra ones. Otherwise, pretty good, would recommend
K***u –
For some reason, I expected it to be bigger, but now I see that it’s just as in the pictures… I don’t know what size these things usually are, but I guess this is enough. The number is visible if you’re close enough
V***t –
This is exactly what I was looking for!! I love glam, and this is a 100% match for my car interior! All my friends complimented me on how it sparkles haha well, I hope it will serve its purpose well too
D***a –
Oooh, this one is amazing!!! I absolutely LOVE the design, it’s so sparkly 😍😍 when the sun shines onto it, it glistens so nicely, I’m charmed by it lol. It’s also pretty secure and easy to attach
M***s –
It’s made really well, no drawbacks. The rhinestones are attached well and I managed to firmly secure it to the dashboard, so I’m not worried it will fall off. The numbers are easy to attach too, and they glow nicely in the dark. Very useful item.
J***w –
I’m in love with this product! It looks gorgeous and serves as a decoration for my car, but it’s also there for emergencies. I checked the visibility of my number through the window, and it’s as clear as day!! Now I feel way more comfortable leaving my car at any parking spot, and generally safer. Recommend!