All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
D***l –
This bowl is very attractive, but it is too shallow. That is my only criticism. The depth works for cats but not dogs.
E*****s –
Not sure what to say about this bowl. It is as easy to clean, sturdiness and durability as you would expect from any bowl of this type. My dog seems to like it a lot, but that might be the food that is in it.
T***y –
Perfect! This dish was everything I was looking for! It has been increasingly difficult to find a basic ceramic dish. Everything I have found in pet stores near me has print on it or is the wrong size and depth.
J**n –
I will be using this as a water bowl inside a pet taxi for my Yorkie pup. He is teething currently but I don’t think he will be able to pickup the bowl with his teeth or move it that easy since it is ceramic and it’s heavy. I have it placed on top of a stainless water bowl that once installed, it would be a hassle to remove and put back on.
U***a –
First, I want to say I LOVE these bowls! They are sturdy and heavy enough to keep my playful Shih tzu /Bichon mix can’t move them. I went though so many stainless steel bowls that wound up being dragged all over the house, dropping food and/or water along her travels. I found these crock bowls and because they don’t have a lip to give her a “grip” place that even if she could lift the weight of the bowl, but thankfully she can’t lift them, or even scoot them. You can’t go wrong, since the price is less than other types of “quality” bowls.
R*****d –
We bought 2 of these and these are the second person ever of this that we’ve bought in the past. We are repeat buyers and will definitely be again. These are great products! . The weight of these are perfect for our 11.5 pound greedy cat! She doesn’t shove these around or off like she did the older style bowls we had. So easy and quick to clean and dry! Nothing has stuck to these or given any issues. No scrubbing or hard washing required. Holds plenty of food and water. Safe for our loved fur babies because they aren’t full of dangerous chemicals like plastic and rubber bowls. Recommend!