All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
There’s a little white noise while it’s in operation, but any level of music cancels it out.
Great service, wonderful product, my car smells so fresh.
I used this product in my vehicle. It is amazing. I no longer have cigarette smell or any other odors in my vehicle, however it does drain your battery…
Before using this my car smelled pretty bad. Now it actually smells normal.
Quality feels nice and it comes nicely packaged. The air purifier works well, reducing a lot of the odor and dust from my car. Overall, I’m very happy with the product and would recommend it to others.
Had it for about a week now, when I received it the air purifier was packaged nicely in a box with their branding on it. I got it in the silver color and I really like how it looks. Looks professional, clean, and the small form factor is perfect for what I was looking for.
I purchased this for my husband’s car, as he has had a similar one in the past and liked it. This Car Air Purifier is excellent in that it has the places to plug our phones into as well, so it’s not taking a needed port. The air in his car does seem more pleasant and fresh. He even feels like it helps him stay a bit more alert, which is interesting and GOOD, since he can be on the road quite a bit for his work. Even the color of the light is very pleasant and not distracting. We don’t really notice an aroma with it, just more the absence of other aromas. I also, that this comes in a nice giftable box. We like it. Nice product.