All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
M***v –
The product is good, delivery supersonic
I***c –
Great head restraint. Qualitatively made. It’s good.
M***r –
Not yet put, but the look is very well done. Let’s see how it will serve…
R***D –
My 8 year old son outgrew his car seat. Yet, he kept falling asleep and tipping over. This product helped, and my son enjoys using it. I think the price is a bit steep, for the quality of materials used. However, it works well enough.
O***A –
Everything is as in the description. Install conveniently and quickly, the fasteners are adjustable, the head is convenient. I didn’t regret buying this model.
L***e –
All right, look forward to testing it when containment is over
S***v –
It’s a good addition to the seat for a long ride. It’s not the greatest, but it helps. If you put a small, soft, either pillow or blanket it’s perfect.
L***d –
Great idea Great addition to my daughters comfort and Dads confidence in Daughter’s Safety.
H***d –
I’m driving long distances to work recently. I bought them for my co-worker and installed it immediately. He was very satisfied so that he could take a nap on the way.
K***t –
It fit my car which is Ford fusion very well.I travel alit I needed sometiing like this to sleep when I stop by at rest area while travelling with someone or alone..I loved it and hope works everybody
L***n –
Use this with a little travel pillow and it’s the best
O***s –
It is a good support for my son’s neck especially when he is sleeping in the car! It’s adjustable and easy to remove!
J***w –
good quality item. But i want it to be a bit bigger
J***w –
I bought 2 of these, but not at the same time. Now my kids have something to rest their heads against instead of bouncing around during car rides.
D***h –
Easy to setup and seems to be universal for all headrests. The clamps adjust. Padding is soft enough for 5+ hours of driving.
M***b –
i have a 5yr old. who falls asleep as soon she get into car. this is very helpful / support for her neck. she is now comfortable sleeping in car.
B***w –
Absolutely the perfect solution to the “sleep slump over” that most kids suffer from. Very well made and it does the trick!
D***s –
Bought these for my boys before a long road trip. They worked well and kept their heads supported during their naps.
P***z –
I bought this to try out with my wife. She easily falls asleep during trips. She found the headrest a nice alternative to a pillow stuffed between seat back and door. I own a Ram 3500. The headrest was a very tight fit due to the large headrest this attached to. If the cross piece was a 1/4″ long, it would have been easier to attach. We managed and it works great for her. I would recommend this product and plan to purchase a second one.
D***s –
I like this product and that for my daughter.
B***p –
good quality.
G***b –
Great mount for my car seat. Fastens without problems.
V***d –
Got these for long trips in the truck, since I do all the driving I have not used them for long periods of time but my wife loves them.
K***g –
it installed in under 10 mins
F***m –
This car piIIow is very comfortabIe to use.
F***m –
Helps arthritic necks to have support!
F***s –
Installation was very easy and it helps keep my boys head from hanging off to the side when he falls asleep. He says it’s comfortable.
N***v –
It’s very easy to install fit nicely with my Audi
A***b –
1. Very easy to set up 2. Very good quality 3. Soft leather cushioning 4. Easy to use 5. Aesthetic
H***d –
I liked the fact that the beige color matched my car interior almost exactly! Installation was simple. Headrest sides have solid clicks when adjusting the positions. Construction and material look good. Wish I had this years ago! Will try to remember to update this review after a long road trip.
H***w –
Very often I travel long distances that range from 100 miles, so a good dream, and not to be tired, are very important to me! Previously, my neck always hurt from sleeping in the car or just from a long journey, and I was looking for exactly something like this product!
It is very convenient and easy to use on the way, or when you stop to sleep or relax, while maintaining the position of your spine in a wretched position, you can no longer ache at all! I advise any driver to have this beautiful thing! Believe me – it will be needed!
K***v –
I bought this headrest because we were going on a 4,000-mile road trip. My wife, son, and I took turns driving and sitting in the back seat to rest using the headrest. This item works great for adults but I am not sure how it would work with small children. The headrest also looks good and blends in with the interior of my truck. I definitely recommend this headrest if you are planning on driving long distances.
S***a –
This thing is great!! I finally pulled the trigger and bought one for my 6 yr old and 10 yr old to use on a car trip we’re taking this weekend. I have a Ford Explorer, 3 kids in the second row, 1 cart seat. My 6 yr old and 10 yr old are going to use this between them and then the carseat is on the other side to use as a headrest. They also have those neck pillows, but they don’t like to use them for some reason. I’m so glad I finally got this. It looks really nice, very easy to move into any position and fits snug and tight on the headrest. My husband tried it out last night and approves as well.
C***r –
I got this product for my 4 year old daughter on long rides, it worked perfectly no matter what side of the car she was on. Made me sad when I got a new vehicle and could no longer use it since the headrests in the rear were not adjustable, so now we just use it in grandmas car. Definitely recommend.