All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
Easy to operate, good quality. Well worth the money, would recommend.
The squeegee is amazing!! It smooths out all the bubbles and ensures a level surface, just great!!
Like this product!! It does require some time to get used to it, so I’d suggest practicing on an old glass before tinting your car. Otherwise it’s great!!
I really liked the grip of it, it sits very comfortably and stable in my hand. It’s compact and convenient, nothing more to wish for, really.
Bought this scraper to install tint on my truck. Had everything I needed and worked very well. My tint turned out pretty good and the tool made my job easier.
I really wish it would be a bit bigger, just to cover more area and do the job faster. Besides the size, there’s nothing to complain, don’t regret buying i
This product is excellent for any level of person who wants to do it themselves. For me, I took the liberty in tinting my father’s vehicle, and it was easy, the tool really does help. I would recommend this to anyone who wants to try doing it themselves.
These were the perfect tools to do my own tint! Saved me a ton of money. Professional quality. Just like the pros use in all the YouTube videos! The blade cutter was even better than I thought it would be! Never underestimate the right tool for the right job!
I bought this to do my own tinting (of course) and it worked as expected with no hiccups. If I had to do it all again, I would buy a higher quality tint film because while I did a very good job installing, the tint film was a bit thin and I think it would have made the job easier to perform with a thicker film.