All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
R***n –
Purchased for a gift so I can only rate on appearance and prompt delivery. I think it will be a very nice gift for a friend with her first car.
W***s –
Once I received the product, I was a little worried it was going to be too small but it fit perfectly and it adds some character to my car!
L***e –
Perfect!! I bought these for my new car to preserve the cup holders and they work like a charm! Very nice looking too!
D***z –
I love the designs, they keep my cup holders so clean, and they fit well and come out easily. If I could change anything it would be to make them just a hair bigger but that is it!
S***m –
So cute and keep all my cup holders clean! They’re a little on the smaller side, but honestly it’s perfect for my little cup holders.
E***k –
These car coasters are really great and pretty too! My daughter got them for her first car and I was lucky enough to get two of her extras. They absorb the condensation from drinks and are easy to take out and clean. Did I mention pretty?
A***r –
I love these so much! They’re adorable and feel really high quality. The only small problem I have with them is that I wish they were just a little bigger. I drive a Volvo S40 and they shift around in my cup holders which I find a bit annoying and they don’t necessarily do their job since they’re a little small. It is really more my problem than the items, but I just wanted to let others know! They fit well in my friend’s Kia Soul.
B***i –
It is very unpleasant to have a water bottle drip while driving due to condensation. These little disks are a great solution. They are absorbent and dry quickly, so I don’t have to keep wiping out the cup holders. They are attractive and they work both in the car and in the golf cart. Very happy with this purchase.
P***r –
These absolutely do the job of keeping condensation from pooling in cup holders. I have this “thirsty-stone” type of coasters for our home and now I have some for my car. Also helps that my drink doesn’t drip the condensation on me either when I take a drink. And the style is basic, but looks nice, too.
R***i –
They’re absolutely beautiful!!! They look exactly like the photo. We could not be more pleased with them. If you’re hesitating, don’t! They don’t have a shiny top coat like many other coasters do so they absorb any excess liquid from a sweating glass keeping the table beneath safe. Just beautiful!