All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
It worked perfect.
I love this speaker! It sounds perfect. Volume is easy to adjust and the sound is very full.
This is very nice for the price!
I use this speaker daily!
Sound quality is great for the cost and the battery life is impressive.
As a fitness pro, these work great in TWS mode for training outdoors!
This was a great speaker, I would recommend it.
I wish it was a little louder,but overall it’s a good portable speaker.
Honestly for the price the speaker is pretty good.
This little speaker is full of power. For its size the quality of sound is good. The ease of use is great.
Easy to use and good quality of sound, but the best part is that the battery lasts a really long time
This speaker has excellent sound quality! No static or background noises at all. Excellent speaker! The lights are great also!
Beautiful quality of sound, enjoying the heck out of it. This was a Mother’s Day gift from my youngest son. He wanted his back!
Better sound quality and much better battery life than I was expecting. I’m a fan of the light show as well
I bought this for my husband for fathers day and am very impressed. The sound quality is awesome.
Really enjoy this speaker. It can get loud, but still produce a nice sound.
Average sized handheld speaker. But this thing is powerful! The bass on it is amazing! 10/10 sound quality.
Really good speaker. Lightweight and easy to connect and carry. Loved it and the price is totally worth it.
I like to have music or podcasts on while I’m getting ready in the morning. Sound quality is really great including a very reasonable bass response for a Bluetooth speaker.
I’m so happy with this speaker. It lights up, easy to carry around and sounds great! For the price I was expecting mediocre sound quality, but it’s loud and clear.
I bought this for my wife, as she didn’t have bluetooth in the car. She reports that it connects to her phone instantly and flawlessly and the sound quality is excellent. If you buy this, you won’t be sorry.
For the price I’m extremely happy with the sound I run heavy equipment for a living and that’s what I use this speaker for I love it now I’m trying to find a case or magnetic holder for it
This is a pretty decent speaker. The sound quality is pretty good overall. The battery lasts quite a while. I’d say this is definitely comparable to some of the pricier speakers out there. I’d say it’s definitely worth the price
Sound is very clear with a nice bass line. The lights make you feel like you’re in a disco. It’s very nice. For the money this is a great speaker. I have one from another company that is not even close to this. This is a great buy.