All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
A***a –
I ordered these for personal use in group classes and they work better than the ones the gym provides. Glad I purchased them
G***t –
The sliders are exactly like in the photo. And the color is so bright I love it. I loved it soooo much that I bought a set for my best friend. Now we can both slide around pretending like we are working out!
I***n –
Very well made! They feel durable and seem like they will last a while. Love that they are double sided and I don’t have to have two pieces to make them work on different surfaces. Perfect for my carpet at home!
O***r –
Sliders are exactly as described. Just realized it’s not what I actually needed. It’s a good product though.
L***m –
I just received the sliders yesterday. The item meets expectations and a quick test on the hardwood floors shows me they will work well for workouts. I am happy with my purchase.
S***a –
I love these sliders, they give you an awesome core and cardio workout. I highly recommend
R***l –
Great sliders! But I wish it would have a hand grip.
E***a –
High quality, exactly as described. Great product, great customer service.
J***n –
I saw an article and videos that showed how effective exercise can be when using sliders. I take them to work and on days I won’t make it to the gym I try to find a discreet area with carpet to use these. You can find exercises to follow online. They’re definitely worth the price!
S***l –
These sliders are great! They’re much larger than the ones I’m used to, which is fantastic. More room to place your hands or feet, and they feel well built. Totally recommend it!
G***a –
They are exactly what I needed! They are well-made and work amazingly!
V***a –
If you want an excellent workout that can depend on how much you put into it, this is the tool for you. Love these discs! They are also very portable and can be used on carpet or floors!
R***a –
I love them! They work on both carpet and hardwood floors. These sliders helped me to increase my workouts a lot.
N***k –
I bought 20 of these for my studio and absolutely love them. High quality and the company was an absolute joy to work with!
W***m –
Works great on carpet and hardwood. It helps you with many different exercises. I have 4 sliders and it is amazing what you can do with both hands and both feet on them!
Easily packed for travel and takes very little space. Super light and well-built! Highly recommend!
O***a –
The sliders are high quality. They are a little bigger than other sliders I have seen for sale. I like the bigger size. I am only starting to use sliders in my workouts, so having them even slightly bigger is good for my clumsy hands and feet. This product slides really well on both carpet (where I use it most) and on my vinyl plank floor.
B***a –
I’m a personal trainer and wanted some different core exercises to offer my clients. And these core sliders put a new spin on the workout! Product seems to work well on most surfaces, but I would caution those who will use it on a hard wood surface to make sure the area is smooth and clean so you don’t mess up your floors. I haven’t tried them on the gym mats yet, but they work great on a carpeted surface!
P***a –
What an amazing little addition to my collection of workout equipment! It is functional and easily able to be tucked into a bag/luggage for a quick hotel room workout while on the road! These little discs slide very easily across carpeting! These sliders are excellent for adding new exercises to your workout routine for an extremely affordable price. I find these core sliders to be highly effective and efficient, they are a decent size and I love the color. I would absolutely recommend these sliders to anyone who wants to diversify their daily core workout routine.