All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
V***t –
It is really bouncy to play with and easy to put treats in. I’m going to buy more for the shelter dogs to play with!
S***b –
I bought two! These are great for our 2 dogs. I love that they are dishwasher safe. Easy to put treats, fruit etc and freeze them too. Definitely a good buy.
P***g –
Our black lab loves these!
K***n –
This is a great item. My dogs are light/medium chewers and it’s a little too tough and durable for them. Ha! They mostly lick it to get the treats out. I freeze them sometimes and they really hold up well.
N***k –
This is AMAZING. My dog is obsessed with them. I love that they are a noticeable color also. Very durable especially when most toys have been destroyed.
I***e –
My dog loves this thing! I did put some wet food in it and froze it, and they loved it but it caused a mess if outside a crate! I would use it as a crate distraction while at work, our puppy is in there most days and it keeps him busy!
T***a –
I have an aggressive five-month-old chewing puppy. This is the most superior quality treat dispenser toy that I have purchased. I now have a total of six.
F***d –
Highly durable for dogs who are tough on chewing items. Easy to stuff with their favorite treats and quick clean up.
M***t –
Very reasonably priced for the product you get. Will definitely buy it again! I will buy this instead of Kong toys.
V***a –
I used to buy the Black competitor model and my 2 English Labradors would destroy them in a matter of weeks. I bought this about 3 months ago and they still look brand new! I love these and love the price even more!
G***o –
my Pitbull loves this thing!!
K***y –
I bought two of these for my grand puppers and they really love them. Both of them are chewers and as of today they have not destroyed them. Love them.
W***m –
I LOVE these! The price is right too. Not wasting my time or money with any other treat toys
P***e –
My dog loves this toy! It also seems extremely durable, but I don’t have a super chewer, so can’t help much on that.
H***s –
Cute, but hard to get the dog treat out.
J***e –
We ordered this for our American Pit Bull Terrier’s Gotcha Day. He loves, but usually DESTROYS, toys. It has been nearly two weeks and this cupcake is still in ONE PIECE!!!
C***y –
Much bigger than I thought it would be but our Yorkie loves it! Would buy again.
S***n –
My baby boy loves this toy. He chews on small things so it’s been durable. When he’s ready for dinner he grabs his cupcake & starts running around like a Tanzmanian devil!
А great buy!
R***i –
I’m very happy with the product and my dog loves it.
E***d –
My dog loves it, I just wish it was a little bigger so it doesn’t fit when she rolls under the furniture. She always rolls it under the TV stand and Sofa.
K***d –
Would highly recommend it because this is just better and much much more affordable than the competitors.
A***a –
I bought this toy for my dog for his 6th birthday. He LOVES it! Great quality, almost 1 week in and still intact! I would buy this again!
B***l –
This chew toy is great.
J***a –
My black lab can chew through ANYTHING! This is the only toy that she has that has lasted her a WHOLE YEAR!! And sooo cheap
T***s –
Highly recommend it to all dog owners.
I***n –
This is a super durable toy that my cute but ornery dog hasn’t been able to tear apart. Would definitely buy again from this company if their other toys are this strong
A***x –
One of the best treat dispenser toys I’ve tried! I co-taught a puppy class and used to suggest these for enrichment and helping puppies with crate training! Everyone who got one loved it. So durable and works as an awesome toy as well when no treats are inside! The fun shapes are also a plus and I feel are another bonus when putting dog food in there for them to try and get out!
E***r –
I have a lab puppy that can chew through anything, but he has not been able to chew through these. I love that I got two for my purchase. He loves this toy not only to chew on but to play with in the yard. I’ll definitely get this one again because it also has holes you could put treats in and cover the end with peanutbutter, freeze, and provide enrichment. Sadie the puppy chooses this toy over every other one when given options. Well worth the purchase.
L***a –
Unique and durable stuffable toy. Perfect for any dog, any size, any age. Also makes a great gift. My golden retriever loves it, he carries it around the house, adorable. One of his favorites and still looks like brand new. As far as the durability; I can’t speak on that yet. We will see how these hold up as she plays with them. All in all worth it! If you don’t have this toy, buy one now… we currently have two of them 🙂
M***y –
Really durable rubber, especially for aggressive chewers. Bought it in January and it is still almost perfectly intact 3 months later except for some rubber missing from the bottom edge due to her chewing. Bought this for our one year old Border Collie who chews through most toys with ease. He has had this for 3 months and has only managed some minor teeth marks, try as he may. It is soft enough that it gives a bit as he chews on it. He loves this toy and carries it around everywhere!