All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
G***t –
Satisfied with the bowl, it even fits perfectly into the design of my kitchen
D***d –
Bought it for my german shepherd and he’s obsessed with it. For some reason he didn’t like his previous bowls and I had to feed him from a bowl made for humans, but this one seems to be just the right size.
S***m –
Amazing purchase, would recommend
G***d –
I think I’ve found one of the best bowls in the market. The size was just right for my doggy, and I was pleasantly surprised by the quality of material and design.
V***a –
Very good purchase. I love that it has a non-slip bottom, which makes it easier for my dog to use. It washes easily and doesn’t lose its initial look.
M***y –
I was drawn in by the design at first. The delivery was fast, and the bowl was nicely packaged, no damage was done to it. My dog loves this bowl and even carries it around the house when asking for food.
L***l –
The bowl is a decent size for bigger pups and doesn’t let the food be scattered across the whole kitchen even if you have the messiest dog like mine. Will buy another one for my second dog.
H***y –
I was impressed by the quality of the bowls. The paint never chipped off after wash, still looks as new. My pup also likes to bite his bowls as he’s very enthusiastic about food, and even in that case the paint doesn’t come off. Great quality for the price.
H***n –
I have a big pup who always spills his food and water everywhere no matter what, so I was looking for a bowl that is as deep as possible. And I think I found the one! This works great and looks neat.
A***n –
My dogs love these. They are so weird…they carry them around after they have finished all their kibs. 💗💗💗 Love these bowls.