All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
The glass cleaner is really nice. Light scent and a great cleaner. Streak free glass!
I like it for mirrors, but on my windows it left a cloudy film. I think I just prefer vinegar and water on my windows. I’ve used the glass cleaner for light other surface cleaning, so it won’t go to waste, but I probably won’t do my windows again.
The glass cleaner did a great job of getting my children’s sticky handprints off my glass door! Love the environmental consciousness.
This cleaner is effective, smells wonderful, and is natural. I’m so glad it doesn’t have thyme in it, as I am sensitive to thyme.
I’m really happy with this product. It works as well as any other cleaner that I’ve used but the scent is pleasant and I don’t get overwhelmed by chemical fumes.
I LOVE these product! I saw a review and thought I’d give it a try and OMG am I glad I did. It not only does the work great, it smells amazing!!! No chemical smell AT ALL. LOVE IT!
Love this glass cleaner ! It makes everything shine ! I’ve ordered it multiple times and will continue to !
Product worked great, really helps cut down on products we need to have since its is concentrated
Works well. Did seem to leave less streaks. I bought because I had some wiper marks on the windshield. It did not remove these marks, but did a decent job cleaning the glass.
The glass cleaner has been amazing to use on my windows and mirrors. I don’t have to put much effort into cleaning the handprints off the mirror or the dogs nose and slobber off my patio door. Smells great.
I recently purchased the glass cleaner. I DEEP CLEANED over the weekend and I was shocked at how well it worked. I used the glass cleaner in half bath. The glass cleaner was 100% streak free! All in all, I love it!
Product is exactly as shown. The spray bottle is great quality and sprays very evenly. It arrived even quicker than expected which was nice. Great glass cleaner and smells great too. Prefer this product over any window cleaner on the market. I will definitely purchase again.
I have been using the product for over a month now to replace another cleaner and I like it. The scent is not overpowering. It does a good job cleaning up grease and food messes. I like to use natural cleaners, especially in the kitchen. I’m please with my purchase.
Smells and works amazing! Out of all other natural window cleaners I have used this one works amazing. Of course if your window or mirror is super dirty you will need to go over it a second time but that’s because otherwise you’ll just be spreading stuff around. I personally spray a dirty window really good, scrub with a microfiber to remove all dirt and dog drool and mud then spray the window again lightly and wipe with another microfiber.