All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
I mainly bought it for the price. But once I started to use it the product exceeded my expectations.
I’ve had the product for a few days now. I love it. Sounds great, perfect size and super easy to set up. Shipped and arrived sooner than expected. Arrived in 2 days 🙂 Remember to find a station that has no static.
The setup is very easy, and the instructions are definitely adequate. It appears to my Bluetooth within a few seconds when I turn the car on, and I like the battery reading out. The only complaint that I have is that about every 5 to 7 minutes, there’s about a half a second skip.
I have only had this a few days but it has been tested very well. I drive cars for a dealership and often they don’t have Bluetooth or Android Auto so these little gadgets come in handy. Constant searching for radio stations is a pain also and not a safe thing to do while driving.
It came in earlier than expected which was nice. It does what it is described to do. Instructions were simple upon plugging the Transmitter into 12 V. Automatically, It kicks onto its default FM channel, which you can change to your desired blank station. At first, my phone took a while to search for it, but it has no trouble pairing up with the transmitter each time I turn the car on.
Fantastic product! I was contemplating buying a new stereo for my VW Jetta once my old transmitter started to go. This transmitter saved me hundreds of dollars and sounds great! I also would like to mention that I have been extremely pleased by how quickly it connects with my phone using Bluetooth. I haven’t used the music port yet, but the USB rapid charger has proved to save me a few times when I haven’t charged my phone up before. Great durable transmitter and I couldn’t be happier with it!