All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
A***n –
I’ve received these cell phone holders and used them for my 2 cars. It has worked awesome and I love it in all aspects.
E***d –
This is an awesome mount! Very secure on my dash, and holds my phone securely. It moves anyway you want it and it’s just very smartly made. Super happy with this product!
I***n –
I purchased this for a friend of mine, after having purchased one for myself a month or so prior. To date, my mount works as it should. Hers, on the other hand, didn’t fit her phone unfortunately.
J***k –
I’ve had a couple of these types of mounts, this one is durable and very adaptable to different configurations. The quality is great, easy to use, and very convenient to drive.
G***l –
This product has met my expectations. Item is consistent with its description. It appears sturdy. We have attached it to the dashboard and it is remaining firmly attached even with a heavy phone and case. There was no special cleaning or adhesive involved, the suction device so far has held well. It easily adjusts to hold phones of different sizes.
M***l –
Purchased as a gift for my wife’s car with hopes it would hold her iPhone securely and allow it to be positioned at or near eye level instead of down between the front seats like the holder she had hoped to receive for Christmas. She’s really happy with this holder. She’s currently using the air vent attachment which is proving to be strong and stable. She’s in love with it.
R***a –
The car mount is an exceptional and necessary car accessory for your cell phone. The quality of this car mount is beyond amazing. All parts of the mount are made of very fine And high quality material. The structure of the mount is extremely sturdy, the dash sticky pad is very strong and sticky but also still easily removable. The value And quality for this car mount surpassed my expectations! It’s very important for me due to the fact I drive Uber sometimes! It’s way better than any other mount I’ve experienced. The ease of use for the mount is great as well for anyone(very user friendly).