All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
Great for holding my phone!
Excellent,much easier than suction cup holders.
This fits my phone even with the case and the pop socket. I gave it a 4 because it won’t fit on all vents depending on the size of the vent.
This is exactly what I needed. Now I can see my backup camera.
Hold the phone very securely and I like being able to angle the arm in any direction.
By far my favorite cellphone holder. I have a small car and have limited room. I love that I can rotate this for my proper placement. The small chrome detail also matches the interior of the car.
Excellent! Simple, sturdy, compact, 360 swivel. Twist tightening vent grip is better than the others I’ve tried and grips my A71 with kick stand case great from multi positions. Not as convenient as pressing buttons, but it’s much more versatile and compact.
This is hands down the best phone mount ive found. My phone isn’t huge but I keep it in a Loopy case which makes it cumbersome to put in a phone mount and I always have to take the case off to do it. But with this mount, I don’t! It holds my phone in the case and it’s perfect!
I didn’t have high expectations for this but it definitely is solid. There is enough friction to hold it in any position and not stiff enough to stop it from moving when you want to. I find myself moving it a lot so passengers can see and I can adjust it higher when needed so the phone power doesn’t interfere with manual driving. Overall I’d buy again easily.