All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
N***m –
Perfect. You never know when you need one. Packed with a punch when tested on a piece of wood.
S***h –
Never know when you might be in an accident and need this tool. It’s convenient and goes on your keychain. Nice product!
D***c –
The best quality window breaker keychain there is, and it means business. Easy to operate, must-have for safety in the car
K***n –
I got this as a stocking stuffer for my husband – he LOVED it! It fit perfectly on his keychain and was easy to take on and off…kinda the point in an emergency! Hoping to never need to use it, but what a cool gadget to have just in case!! Great product. Highly recommend.
F***y –
It’s a bit too bulky to carry it on the keychain, feels like a set of janitor’s keys… But if you keep it in the car, it doesn’t take much space at all, so that’s my solution. Plus, this way it’s handier I think
H***r –
I thought this would be giant and I’d have to figure out somewhere to store it in my SUV but it’s small enough to fit anywhere. It seems pretty durable as well. Hopefully I’ll never have to find out, but it makes me feel safer having one since I live in a mountain area where cell service is spotty at best
M***t –
The build quality is very good, especially at this price point. I purchased it for my wife to keep in our car, and I’m very pleased. The holder has 3M tape on the back, so you can place it anywhere you like in the vehicle. Overall, it’s inexpensive, it’s well made, and I would recommend it for anyone looking for a little more security in their car.
R***b –
Just as described as the image. It is very lightweight so I don’t have an issue with holding it in my keychain. Also I bought this as a gift for myself, but bought more packages to give to family, friends, and co-workers. They were very fond of this gadget.
P***j –
At first I was pretty skeptical if this would work or not, so I wanted to try it on an old truck window we have by our barn. And it works wonderfully! There’s a little metal tip that comes out when you firmly press it down. Now, bear in mind you have to apply some force to it, and apply the tool in the correct areas of the window for easier breakage. It’s very lightweight and isn’t ugly on my keychain. Highly recommend it!