All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
A***r –
Love this product overall. Wish I thought about buying this earlier so I don’t have to bother my hubby while he sleeps and I read. The only downside for me is that the lowest setting is still rather bright.
S***a –
Great for changing the baby’s nappy at night without waking my husband!
Not the nicest light but is bright enough to knit by, too bright if anything.
J***i –
This light works better than I expected it to. It’s unobtrusive, easy to maneuver, and has a lot of brightness levels.
M***r –
I guess I move too much while sitting and reading because I find myself adjusting this frequently. I plan to try it on evening walks to light up the road in front of me.
S***d –
Last night my son was working on the truck trying to hold a flashlight with one hand or between his shoulder and chin amongst other ways. So I come out in my night gown with my cool book light and offer it up to him. He’s upset already with tinting the window now trying to get the whole door put back together and the glass slipping and sliding all over the place…I know some of you girls have the men in your lives doing things like this and more than likely get stuck for hours holding a flashlight. Well this little light is the rescue for all of those events.
C***o –
They really impressed me with how bright the light was and how lightweight they were, I WAS definitely happy with my purchase.
O***a –
I have never had a reading light that I have loved as much as this one. I highly recommend this light.
S***e –
The lights are adjustable so you can target the light exactly where you need it. This would be a great light for crafting, such as cross-stitching or putting models together, etc.
K***n –
I like to read before bed each night, but my husband likes to go to sleep early. We’ve tried lamps, flashlights and even a pillow wall, but he is still bothered by the light. I bought these little cuties and they did the trick. I can finally read in bed till all hours of the night without bothering my husband! The light is bright and the arms are adjustable to direct the light to where you need it. I marked it down 1 star because the battery pack is hard and right on your neck and it takes a bit of adjusting when laying against the headboard.
T***r –
Excellent! Lightweight. Cool features. I need a lot of light when I read and this really works. Brightness levels are perfecf for when you need more or less light. The separate flexible arms are perfect for getting lumination exactly where you need it.
T***s –
I use these every night. I read a chapter a night to my son before bed and then I use the light again to read my own book before bed. I have also used it to make my daily life more convenient by using when gaming, repairing in a dark corner, cleaning underneath things, etc.
J***k –
Love this product overall. Wish I thought about buying this earlier so I don’t have to bother my hubby while he sleeps and I read. The only downside for me is that the lowest setting is still rather bright.
S***o –
hard to keep in the right position around your neck.
C***a –
It turns for to be great for fixing things under cabinets/sinks, or reaching dark spots that are hard to see. I use these for all kinds of weird things I did not expect to. So for that these have been better than expected.
D***l –
I thought I would use this for reading in bed with out waking the hubby. The light is very directed the light does not spillover to a person sleeping next to you, which is a great feature. I am very glad this has 3 settings the lowest setting is great for reading at night, and highest i quite bright.
A***z –
It’s comfortable and has 3 options for lighting colors and sizes. It’s adjustable and you don’t have to worry about bothering your significant other while reading late at night. I also love that I can basically take it everywhere. I wish I had found this light earlier!
M***e –
This reading light is amazing! I feel like I’ve been on the search for the perfect reading light for years. I’m not a fan of book lights that clamp onto books and headrests and I could never find the perfect floor reading lamp. This reading light is perfect!
M***y –
This is such a great book light it illuminated my entire book page in the dark and it was set to the lowest yellow light. It is quality made product and at the same time light enough to set around the neck without it bothering my neck and it has adjustable arms for comfort. I am really glad I purchased this book light.
R***l –
I bought this device for an international trip and it worked wonderfully. The independent lights adjust nicely and I really liked the feature of variable brightness levels. It folded nicely to fit in my backpack and is lightweight.
M***w –
I got this for my mom she loves it!! Has the just the right light settings. And its light enough that it doesnt bother my moms neck
Y***v –
These things are great! My wife and I use them all the time for reading, best thing ever!
M***n –
I’ve only had this for a while, but love it! this one offers many more options in lighting! Plus, the arms are so soft and flexible, and it fits comfortably behind your neck!! I would highly recommend this product!!!
M***e –
Love all the settings and the brightest light setting makes it’s super easy to see the stitches when working with black yarn.
M***a –
My partner gets up early for work and I’m a night owl. This makes my crocheting in bed so much easier than trying to use the light from the tv to crochet.
L***a –
I bought these to read in bed and not disturb my wife. They work! Each arm can be turned on and the level of light adjusted separately. They also bend enough to angle the beam in the direction of your choosing. Durable so far and with no issues.
M***w –
I don’t have the best lighting in this house or the best eyes, and that makes for a hard time cross stitching. These are absolutely wonderful! I can see my patterns and do my cross stitching which is so great during this quarantine.
S***a –
It is such a unique gadget. Perfect gift for yourself, for kids and adult friends alike.
N***s –
This things may look weird, and I may look like a complete dork when I have it on, but it’s a huge game changer for reading.
D***d –
Neck Reading Light is the best reading lamp of its type. The availability and choices of light illumination are superb. It is not a heavy and gangly lamp. The arms are of the appropriate length, they are very easy to manipulate, and the unit is well made and lightweight.
A***x –
This is a fantastic design. I was using a standard book light to read by, but wanted something else so I can knit while watching TV and not bother others with the light, and not have to clip it on to anything. Well, this is perfect. It has 3 brightness settings, is extremely comfortable and directionally adjustable. I ended up using it to read by as well, and got rid of my book light.
C***w –
My new 17′ travel trailer did not have any reading lights above the bed. Rather than do a re-wiring job I attached LED puck lights with velcro to the side of the bed but the light was very bright and lit up the whole side of the bed.
I came across this product and Voila! a real cool gadget that works very well.
I***v –
I just bought this neck light and I absolutely love it. Do not look any further if you need one. It is comfortable, adjustable, adjustable brightness with or without filtration. I orinaly ordered it for my crochet/knitting hobby but it can be used for so many different applications.
This product is not heavy on your neck and the angle of the lights is adjustable. I didn’t find any downsides to this light so far. Highly recommend it.
J***a –
As a senior who often awakes in the middle of he night, this helper was a godsend. My bedside table lamp was some help but not comfortable enough to read by for any length of time.
L***a –
This is a wonderful product.
It is flexible, you can bent it, twist it to different direction and fit to different size and head (for kids).
You can turn to different brightness as well.
This thing is so wonderful, perfect for kids and adults to read in bed, in sofa, in a car, play hid and seek, walk in the dark, explore in caves, work in fixing cars, etc.
P***a –
I am so pleasantly surprised by these, I’m going to buy a back up & two more for my knitting friends as gifts. I can’t get over the quality of the illumination. I can’t comment on the battery life yet as this is the first time I’m using these. I wanted to get a review out right away. You will be happy with these. They look & feel well made.