All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
L***e –
I use these along with the vanilla oil, and the car smells amazing. These look alot cleaner and modern compared to most air fresheners, so that’s a plus. They seem well made, and should last a long time.
J***r –
Beautiful packaging (makes for a nice gift). I used Lemongrass Essential Oil (not included) on the diffusing wick. Hardest part was deciding which vents to put them on. Fits perfectly on any of them. Blends in perfectly. Love them!
S***k –
I bought these the other day. They came the next day! Very well made material. The packaging is really nice. They refills hold the scent of whatever you put on them. I just used body spray I really like on one of mine. My car smells amazing. I will buy it again!!
K***s –
These worked well in the wintertime for me. I was so impressed. But now that it’s warm out and I’m using a.c., I’ve noticed I can barely smell the scent. (Yes, I’ve replaced the inside with a new tube and more oils.) So, awesome in the winter when using the heater. Not so awesome in the warmer months.
N***s –
Great quality! Love that I can choose the scent and use my essential oils with them. Gave the second to my mom and she loves it too. The metal case looks sleek and compliments my car really well. I usually add a few drops to the internal stick every week or so.
T***n –
I love this car clip because my wife is carsick and doesn’t like the smell in the car. Dripping my wife’s favorite essential oil to this diffuser vent clip, the car smells much better. It can make our trip happy all day long. It’s fantastic. I would recommend it to my friends.
R***t –
I like the simple black design of the clip. It blends in with my car vent and is barely noticeable. The essential oils I use on the refill sticks typically last about 2 weeks, longer if I don’t have my vents blowing air through it often. It is great to use since I can switch up the oils for different scents and reuse each stick a few times before replacing them. I like it more than using the plastic air fresheners that are less reusable.
E***n –
These are easy to do! Hardest part is picking out an essential oil scent you enjoy. Everyone makes the mistake of smelling the essential oil directly at their nose. Try waving it around in front of your nose sense that’s how you will smell it. Anyways I thought these would work good for a few weeks and then run out of scent – nope this is by far the best. And it’s just as strong as day one!
D***f –
I was tired of the little trees that would last about a week and constantly spending money on car fresheners. I’ve had the product for about a month and still use the same stick! They last awhile, I separately purchased a pack of essential oils and soaked it for a little and it still smells great! These clips are sturdy and the paint doesn’t peel so they make my car look great!