All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
U***y –
Excellent product! Protects my shirts from being ruined by my seat belt.
M***a –
Great product! Well made and quality is there! I ordered another pair for the backseats!
L***r –
Nice and sturdy, looks really nice and professional. The ones we had before were flimsy and turned soft.
H***s –
Literally I had a seat belt sore digging into my neck when I was driving so much or long distances. Keeps you safe and comfortable.
W***p –
I like these pads. They do slide, but that’s no big deal. They are very comfortable. Soft. I like them a lot.
I***d –
I like these (it’s a 2 pack). They are lower profile than others I have bought in the past. They are so soft! This is def going to save my neck on long trips. (5’2″ driver)
Q***s –
Has a nice soft feel. The quilting makes it look nice. I’m short so the seat belt always digs in my neck. This helps a lot to make the seat belt more comfortable for me to wear.
H***a –
I bought these for my wife’s Mustang. The seat belt reel is rather low for my height so these distribute the weight of the belt nicely. She loves them too because they are super comfy and soft.
C***l –
I like these covers a lot. They are soft and do the trick. I don’t care for the “lamb wool” type because they rub my neck & make me hot. Got some for my mother-in-law. She liked them.
D***d –
I am using one for my DSLR camera strap. The original neck pad was getting worn and pulling hair on the neck so I covered it with this pad. It works well because I can adjust closure with the hook and loop closure system.
C***s –
This does exactly what I wanted….keeps the seat belt from rubbing my neck/collarbone the wrong way and keeps my makeup from getting on the seatbelt. Comfortable and soft. Sliding it down the seatbelt when you unbuckle is a bit of a pain at first but that becomes a habit.
P***o –
Arrived quickly. Seems to be made well and easy to install. Material is soft and stays in place with the Velcro. Well worth the money-price affordable. Only drawback would be having to manually retract the seatbelt after releasing it due to the pad keeping it from retracting on its own. Overall though a great product.
E***t –
I am using these covers for my office chair at work. The arms on the chair were ragged and snagging my clothes so these covers are the perfect answer to the problem. They are plush and nice looking fabric. I love them! They are much nicer than I anticipated. I can see them being a comfortable and attractive choice for their intended use.
L***b –
Shipment arrived promptly and was well packaged. Pads seemed to be well made. Installation was straight forward. Pads are very comfortable. The only issue, which is probably personal, is that the pads interfere with the automatic seat belt retraction. The driver/passenger has to remember and manually move the pad down the belt towards the end of the buckle or the belt hangs when the top reaches the pillar mount. This hang means the un-retracted belt is left hanging out the door. Continued use will probably make this maneuver automatic but starting out it’s a pain.
T***w –
I commute every day and used to dread it so much because the seatbelt was digging into my neck. These strap covers are so comfy and soft that now I enjoy my driving time more than I EVER used to. The only cons, they do tend to slip down from time to time, and I have to thread the seat belt back in when I get out, otherwise it will hang and get stuck on the cover. Totally worth the extra 10 seconds and occasional adjustments.