All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Absolutely the best hose nozzle I have ever owned. Well worth the extra cash because you will never have to buy another one again.
Finally a quality built product. This hose spray nozzle is well designed and built of steel and brass. Surprisingly it had an air fit tin option, which can be removed in favor of a conventional screw-on garden hose attachment. More expensive than plastic spray triggers and well worth it.
Though I’ve only had it a few days, thus far, I’m completely satisfied. Over the course of the last 20 years I’ve gone through at least 20 hose nozzles. Some have lasted over a year, several only a matter of months. The heft, sturdiness and simplicity of this one gives me confidence it will prove durable.
All metal, no plastic to break when the hose accidentally drops on the pavement, easy to install, good value for the money. I don’t need all those fancy spray settings provided by the plastic nozzles that won’t even last a season in the Northeast US (with warm/cold cycles) – just give me jet spray or some variant of a wide spray, which this brass nozzle does well, and I am good to go.
This hose nozzle is of very high quality. I like it a lot. It’s the best you I can have for the money I spend. I have brought numerous garden hose nozzles over the years and was not satisfied. Thanks to a recommendation from my friend I found yours which is going to last me a very long time. And the price is very fair for the quality. Keep on the good work and thank you.
This is a very high quality spray nozzle. The problem is the “quick disconnect” is not compatible with the ones sold at most local hardware stores and the threads in the sprayer are not standard hose thread. So, you can’t change over to a more standard disconnect or use the sprayer without the “quick disconnect” they sell. I intend on keeping the sprayer because the quality is so superior to anything I can buy at a brick and mortar store but I am not happy about the disconnect.
I’m so satisfied with this hose nozzle! Have only owned it for a short while so can’t talk about longevity yet, but this looks and feels high quality with it’s full metal body and trigger, and feels very nice in hand. The spray is very even and consistent, from jet to fan and love the trigger and how it operates with the exception of some minor looseness. Even came with a very nice quick connection which is much nicer than the connections I’ve bought from local stores. I’m replacing all my quick connections with this same type. Will be ordering another for both my outside faucets.
This hose nozzle is well made and constructed out of brass. It has a bit of weight to it. When it shuts off the water flow stops completely with no dribble. It is comfortable to hold and the trigger moves easily. One of the best features is that you get a nice strong stream of water with no fanning when you have the twist nozzle set to straight stream. It also has a nice fan when you set it to a wider setting. Looks like the brass and stainless steel construction will hold up and not rust. Overall very pleased with this purchase and will probably buy another one for the backyard hose.
It reminds me of when I was a kid when we owned a real Water nozzle. Something that was made out of metal and copper or brass not plastic! Drop it to the ground no worries, drag it along to Concrete or on the gravel no worries. Aside from some scratches you’re not gonna hurt this nozzle! Made Of high-quality machined parts, the castings are smooth and ergonomic to the grip and an awesome jet of water is great for washing……. anything! The spray tip is adjustable so you can water flowers in your garden without causing harm to the plant (even the tip is made out of brass) For safekeeping the hose and spray nozzle easily detached by the clever use of quick connections. I’m sold, I bought two!