All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
S***g –
Have had it for a few months, still fine
A***y –
Great quality
A***n –
Wish I had an adult-sized support like this, baby looks very comfy in the seat.
B***l –
We LOVE this stroller insert! We started using it when my son was 3 months old so that we could put him in the stroller without having to keep him in the car seat. He is much more comfortable, and the fact that the head part detaches is great because we can use it separately in the car seat until he has full head control.
D***y –
Still serves its purpose after a few months, looks great
A***o –
Fast shipping, amazing product
L***p –
Love this item
F***x –
Perfect size for my booboo
C***n –
Been looking for the one which will fit into my car, and that’s the one!
A***l –
Highly recommend
S***n –
Splendid purchase
H***n –
My baby is happy and safe
J***n –
We have an older convertible car seat (it has less padding that some) and when we moved our 10 month old from his infant seat he really hated the convertible seat. So I tried this! It works pretty well, it’s super easy to install and it really does make his seat cozier. The material is very soft. I am happy with this product!
S***k –
Amazing support, very plush but sturdy, holds baby’s head securely
B***n –
Have had it for a few months now and quite happy with it so far. The only thing is it’s a bit hard to spread the stuffing after the wash but it’s totally doable.
M***m –
All ready for our sweet girl to get here. Fits perfect in her car seat, very soft and looks very comfortable.
J***k –
Need a second one for the stroller, very useful
S***l –
The velcro got disheveled with time but it still holds my baby tight.
G***n –
This works well at giving the added support for your baby. It is very soft and comfortable for baby. It’s a great value.
J***p –
5 out of 5
B***d –
My baby looks comfy and safe
D***s –
Great product for its value, would love it to be darker though
P***g –
Love the padding
B***r –
Very cute, love the colors and material
F***a –
I hate to start with the cliché “I wish I had purchased this sooner” line, but I really do! Especially this time of year, with as hot as it is, my daughter stays cool and honestly fusses less. We decided on the Lulyboo because of the removable cushions which should get us a little more use than some of the others out there. It’s honestly a great choice and even after a few washes it still looks like new!
D***g –
Soft and safe
R***r –
Can adjust for a car seat and stroller, amazing product
E***t –
Easily washable, easy to assemble, portable. Recommend
K***e –
Recommend this
E***e –
Highly recommend! She is much more content in her car seat
P***a –
This item is even much better than the picture and the advertising! All the parts are coming off and connected with Velcro to adjust my pre baby size. There are two separate cushion that’s hold my daughters had nicely when she sleeping. I washed it and it’s come up like new. The light Gray part made with breathable fabric so it’s not too hot at the back. Great and very quality product same as all Lulyboo items.
A***n –
I looove Lulyboo infant support. My son loves it more, before this he’s head was tilting to one side and I just couldn’t help but worry that his neck might hurt after a while. So I was determined to find a head support. I love that everything is detachable, you could use the body support or the head support separately. The color is great and it’s machine washable safe. I have used it for almost two months now and it’s still very cushioned. My boy seems to fall asleep often right away in the car ‘cause the cushions are very plush.
U***a –
My little one was 3 weeks early and we were not prepared for his entrance. He was so tiny in his car seat the nurse had to show us how to roll our blankets to tuck on both sides to support him. Most of the ones I came across only supported the neck but luckily I found this Lulyboo. It’s soft, breathable, and you don’t have deal with the hassle of attaching it through the belt loops!! My baby loves the cushion and when he outgrows it we have the option of using the neck support without the body support.
C***e –
Best money you could spend. No more rolled up blankets and crossing your fingers! Perfect for a newborn… at 3 weeks she fit well and seemed secure and comfortable. Material is nice and cushioned and seems breathable. We did have a fan (we are in FL and it’s 100+) but she wasn’t sweating on her back at all. We were looking for a cushion that was easily removable when our toddler wanted to ride and I wore the baby and this did the trick. Other brands seemsed seemed overpriced and not as cushioned so overall I’m super happy we got this one instead, it looks nice with the stroller so it’s a win 🙂
J***e –
I had issues with my newborns head falling over. Having to ask my 5-year-old, “is she okay? Is she breathing?” All the time. Usually when I also put my newborn into her car seat she would cry. I received this insert today, and put my little into it and she fell asleep instantly. (I did just change and feed her before we were leaving) but apparently she found it comfortable 🙂 I bought a backseat mirror to see her and the whole drive her head was upright and in place. It’s super soft and now me and my little cannot worry about her asphyxiating.