All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
O***b –
In Solaris fits very well.
E***s –
I like it very much, everything is fine, very useful.
X***k –
Everything is good, the pump works well and fast.
V***k –
There is a little smell of rubber, but I think it will fade
H***n –
The pump works and inflates quickly, a very comfortable inflatable bed!
E***m –
Good thing, children like it, 1000 ml. We use it on roads, and on the beach.
A***m –
I slept on it the whole night and by the morning it started to deflate a little bit.
L***t –
Sooo in a big shock)) finally found what I need so much in the car and for travel.
Q***o –
The quality is nice, I’m a big men, so it deflates a little bit, but it’s ok, no complaints.
A***u –
Tested when traveling, holds two adults and one baby, although it’s tight. It’s for one person.
N***i –
Fit perfectly on Mitsubishi Lancer X. The pump is included and working. I definitely recommend it!
G***o –
We travel with two little children. We aren’t going to sleep on it, but kids like playing and laying there when we rest.
H***s –
We travel with two little children. We aren’t going to sleep on it, but kids like playing and laying there when we rest.
B***s –
I have problems with my spine and have to travel a lot by car, so this is my savior when I need to lay down and rest.
P***h –
Good, comfortable mattress. The pump in the kit is good, with replaceable nozzles, inflated quickly and without problems!
G***z –
Excellent mattress, everything is fine! Took to the sea, I slept there with a one-year-old child, very convenient to use, it is not sliding.
V***p –
Nice mattress and pillows. Quality is good. It inflates and descends quickly. The Hyundai Tucson fits well. My daughter slept well, says she liked it.
C***m –
It takes only a couple of minutes to inflate it fully. I didn’t try to sleep on it yet, but it stays full in the car to at least 5-6 days. Nice thing for auto travel.
A***b –
I liked the mattress very much. A little big for the rear seat Kia Rio. Despite this, it is comfortable and fits quite well. Inflates for 15 minutes with a pump.
F***l –
Very convenient if you travel with kids. They can rest there and sometimes we take it away from the cat and put on the ground, and there is no damage.
G***f –
I ‘ve tried it and it’s great, comfortable and practical. I had doubts about deflating because I thought it would take lots of time, but to my surprise, it deflated easily. I recommend it.
S***t –
I travel with my little son a lot, we usually had to stop in some motels, and usually it wasn’t really good. We didn’t have any choice even if the apartments were dirty or something. Now it’s not a problem, we’ve tried it a couple of times, it’s very comfortable. I’m not tall, so both of us have enough space. The material is durable and pleasant to touch.