All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
V***a –
Gamepad arrived on time. Good store. Gemapd works just es expected
M***r –
The goods arrived on time, whole, was very well packed. It keeps clicking either the Bixby button or
the power button on my Galaxy S8, so I needed some time to get used to it.
A****e –
I can’t express how excited I am to have this amazing little piece of tech.
Pros:
IT FITS MY RED MAGIC 5G – this phone is HUGE so the fact that it fits is the biggest pro for me
Button mapping is simple and intuitive.
Very lightweight
Cons:
I wish it had more mechanical feeling buttons.
H***y –
I bought it for playing Stadia and other streaming services. It fits my Google Pixel 2 xl perfectly. When attached it’s more comfortable to play than a Nintendo Switch. It works well with Android games too.
B***n –
It is a very nice controller but couldn’t make it work with the game I wanted to play
N***m –
Works perfectly fine with android phones.
D***v –
Overall it gets the job done, the placement of the buttons are a little off I think, not for left handed.
A***r –
Fast shipping and good quality. Holds phone fine and even cooling a little.
Q***N –
Contains the phone base with an attached joystick, very well
G***g –
Controller looks and feels awesome, but somehow not compatible with my phone. Didn’t bother check it before, and now i’m returning it.
R***t –
This works great for playing pubg mobile. When I’m. On lunch break at work!
W***m –
I love it. Im dominating the COD app now. Works great with my Note 10 plus out of the case.
M***a –
This thing is pretty awesome and cools eeethe phone like crazy. It also allows you to charge and not block the ports
H***y –
My son loved this! Fan helps prevent the phone from overheating so he can play for a long period of time.
M***w –
Love this game remote it’s easy to use not hard to figure out. Batter life is amazing. Keeps my iPhone XS Max cool.
A***a –
The fit is a bit off for my hands but overall has everything you would want from a phone grip. Very good.
J***a –
It’s a nice little device and easy to use. The fan actually does a good job keeping my phone cool and performing at its best.
S***s –
Battery for fan lasts for a long while. Some phones it holds them weird. But otherwise taking the case off is worth it when using this.
L***o –
Can not describe how much I love this controller! Works great, and the fan on the back helps keep my phone cool. This is a must for any mobile gamer!
G***e –
Bought this to use with COD Mobile on my Iphone 7 plus and works great! Just know you have to take your phone out of the case if you want to use this controller.
C***y –
Playing claw with a phone is hard. This enables you to scope and fire without limiting mobility at the same time. It takes some getting used to, but now I can’t play without it.
A***r –
Great little controller. Allows for longer game play and less hand cramping, very ergonomic. Easily fits in my bag for in the go gaming. Would reccomend for shooters.
K***e –
Great idea! Comes in a good package, fits perfect for my iPhone XR. Great for Call Of Duty mobile. Great item to purchase I would highly recommend this controller!
T***s –
This controller has really stepped up my mobile gaming experience. NGL works finer, than I expected.
M***w –
Changed the way I pay my mobile games. The fan definitely keeps my phone cool. The battery has a decent life span. I just always keep it charged when not in use. No complaints
A***r –
My buddy bought a nice expensive one for COD mobile and he hates it! Ended up buying this one after he saw how awesome and how I became dominating with this controller! Definitely recommend! Gateway prices and a great product!
K***e –
I gave this as a gift and my cousin loved it! This comes in very handy when playing COD. It fit his iphone xr perfectly and the fan works great. He did have to remove the phone case to be able to use it but he didn’t seem to mind since he immediately started using it and playing.
M***k –
This is exactly what i needed for my mobile game. The buttons are perfectly placed without getting in the way. The cooling fan is adn awesome added bonus that works so well and helps drastically reduce my sweaty palms
A***r –
This is awesome!!! Works perfect and is easy to hold also comes with replacement rubber caps for the levers. The fan is amazing was charging my phone while playing cod mobile and my phone barely heated up. 10/5 stars you will dominate with this controller!!!!!
D***d –
This controller is really awesome to play pubg with! The phone fits comfortably and snugly in the docking port of this pub g controller. Love that it has a cooling fan and it charges phone while playing. The triggers give me an advantage when playing pub g against other players.
M***w –
I used this product for PUBG Mobile on my iPhone. I liked what you guys are doing and making product for mobile gaming. The product broke within two days. But for the price I got what I paid for. Nonetheless not sharing any negativity. You guys do a good job but I’ll have to purchase a different brand controller or model. Much appreciated.
R***t –
I’m works great! I use for cod mobile and it works great. I’m not too much of a fan of the joystick, but it’s not a deal breaker. Fits my iPhone 8plus perfectly. I recommend removing your case or having a very thin case on your phone when using the game controller, because the triggers won’t reach if the case is on.
B***n –
It is a no brainer that this product is 5 star rated. I had 7-10 kills per match guaranteed after playing with this for a while! But i have a slight doubt the left joystick imitator will break easily! If that breaks, i will update my rating as a 3 stars! Till then, it is a 5 star product for sure
O***r –
It takes some getting used to at first, being that I’m used to to tapping with my thumb to shoot, but I enjoy using this when I play, except when hackers cheaters ruin the fun.
My phone is a Samsung A70, and the screen is 6.5inches long, and it does fit. The edges of the screen do stick out a little bit and makes it a little awkward to hold, but it’s really not that much of a problem at all. The fan is nice, keeps my phone cool. The triggers feel nice, and the charging point comes in handy.
V***a –
I researched various versions of the controllers built for mobile gaming and decided to get this one because of the reviews and price point. I must say I’m genuinely impressed with how well it works. I was worried for the price it was going to be too cheap and not last long but it even using just plastics it’s built very well and feels solid. Fan works like a charm to keep the phone cool and the built in battery is a good back, screen control arms are super responsive and I’ve had 0 issues with missed clicks.
T***m –
Absolutely enjoyed this product. Bought one for myself and one for my fiance for PUBG mobile. Its a little difficult to hold if you have smaller hands like myself because it is as thick as an Xbox controller and I dont have the thumb span to be able to still comfortably touch the screen as needed. He frequently uses his. My only complaint would be that the fan doesn’t do a very good job cooling the phone so it makes more noise than its worth.
M***w –
This controller is awesome love how it keeps my phone cool after playing hours of call of duty mobile. Best money I spent feels like my playstation controller on the weight of it feels good in hand an very comfortable to hold. Highly recommended this to anyone trying to have a fun experience on there phone an if they are having trouble keeping their phones cool this will keep it nice an cool won’t make your phone an hot pocket I believe. Made my gaming on phone so much likable though I was playing good now i play even better.