All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
R***u –
Very comfortable!
T*****a –
very good product perfect fit for my cat
N**k –
Nice small case
T***a –
It is a perfect pet carrier, exactly as advertised and well made.
G****e –
Such an improvement over the bulky, heavy plastic style!
P****e –
We like this carrier and our cat loves it. She sleeps in it everyday and hope she still likes it when she goes to the ver in it.
J***a –
I really love this carrier. The only reason why I did not give it five stars is because I think it’s a little big for my 4 months old chihuahua
N***y –
Absolutely love this for my Chi. I added her dog bed because the one that came with it is very thin and not very plush. Other than that I love that it unzips just about in every part. It’s worked well for us.
M****y –
This is a great carrier at a great price. It’s roomy enough for a small dog or a large cat, has a carpeted insert that serves as the floor. It has screen on one side at the top and can be opened from the end or the top. It’s very well made and the color burgundy is my favorite color. Very happy with this product. 5 stars
L****e –
Perfect size for my 4.5 lb chihuahua. I use it when we go bye-bye. My pup likes to sit on my lap when I drive, but that is way too dangerous! She did not like the basic puppy car seat, so I needed a plan B. This carrier sits securely on my passenger seat. She would rather be on my lap looking out the window, so it has taken some “getting used to”. All in all, it is a great back-up to a car seat.
K***u –
Perfect fit for my Shih Tzu and it keeps my little companion safe in the car going to and from vet appointments,etc. I think it will come in handy when I need to fly as well. It’s a good quality product.
F****h –
This is great for a kitten and cat carrier. My cats love being able to see more instead of all closed in. My kitten even likes to sleep in it
O****a –
It is nice and sturdy very lightweight but I thought it would be a little bigger since it was for medium dogs and I have a kitty and it doesn’t give him much room to stand up to stretch out not turn around.
E****y –
Very sturdy and durable. Great quality and price. Pretty burgundy color. My Maltese loves it. We will be traveling soin so I put it down so she could get in and out. I catch her in in alot. I think it is going to work great. Love it
C*****a –
I love this, it comes super easy to fold down and put up, great bed lining that keeps a dog warm/cool for whichever weather you’re driving in, my cavalier is 10 lbs and she fit very comfortably in it.
L***y –
I was worried she wouldn’t like it. We are going on an airplane in a few weeks. I thought she would be resistant to going inside, but I set it down for her to get use to it. She’s a fan! She goes inside without commands.
R****k –
I love the color! It’s a little wider than I expected but I don’t mind it’s spacious for my cockapoo pup, she can comfortably turn and lay in it. I do wish that the handles were shorter but it’s not a huge deal. The sides and bottom are also very sturdy, this was well worth the price. I hope it isn’t too big for flying.
E***s –
I love this carrier. It is light weight and so easy to collapse and set back up. It has pockets to store things and more than one way to carry it. It seemed a little smaller than I had hoped..but, honestly that was my fault because I really didn’t take the time to measure. I think big cats would fit in it. My guy just barely fit….no real room to move but I think it is still more comfortable for him than the cold hard plastic ones.
B****e –
I purchased 4 various pet carriers for our 2 doggies’ first flight. I returned 2 of them. I kept this carrier and I was very pleased that my dog who is 8 pounds fit perfectly. Another bonus was that this carrier fit nicely underneath the seat of a Southwest Airline plane. It is easy to see your pet with all the mesh on the bag from every angle. Good purchase and great value. Nice packaging.
N***r –
I bought this pet carrier for my two bunnies. I have one bunny who is difficult loading up for a vet visit, but this case offers a few different ways to get the animal loaded safely. I love how much of it is see-through mesh so they are not totally closed in and can’t see. It is soft and comfy and very spacious for 2 small-medium pets. It’s perfect for me. I bought the purple color which is pretty. My favorite is how it will collapse flat for super easy storage when not in use. It was so great, my friend who has difficulty loading her cats for vet visits, asked me to get her one. This was my second purchase!
J*****n –
I have a cat and have had difficulty finding a carrier he fits, and likes. This one nailed it 110%! I set it out for him to get use to it, and he slept in it for about an hour right then. He was more calm and comfortable (and quiet in the car) than any other carrier I’ve ever had. His view isn’t obstructed, and he still felt safe and has protection for winds or rain. The handles and strap are very comfortable for me and feel very secure. Easy to maneuver and secure in the car. The frame work is sturdy – padding is obviously comfy for this prince of a kitty to curl up and sleep in it at first sight. The multiple entrances are an added plus at the veterinary office – they just opened the full side to give him his booster shot without having to take him out. There was zero stress, which for me is huge. I don’t recommend products often, but this one I will, and do. It’s (dare I say) purrrrr-fect!