All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
G***n –
The socks are really comfortable and stretchy. At first I thought they would be too small for my foot, but turned out just the right size. They sit well and don’t restrict movement in any way, even after my usual 1-hour sessions.
D***n –
I wish I found them sooner. The sole of the sock is superstable, doesn’t slide at all. I had this problem with other socks when I couldn’t do certain poses cause I would slip and fall, but these babies are just fine. The material is nice too.
M***a –
I really like these socks. I bought them for my mom, since she now has trouble walking and needs a lot of assistance. These are non-slip socks and that;s why I got them. My mom likes them, though I feel like grey would be better for her.
M***n –
Ordered my third pair of these socks already. Guys, this is the best thing I’ve ever tried. They are soft and fit me perfectly even after multiple washes. I’m ordering another pair now just cause I lost one of the socks again!
V***y –
I really like that the toes are free. I used to wear ordinary socks before, but they are just not as good – not enough stability, I didn’t really feel the ground. These ones are soft and have these ridges on the sock that help me stick to the floor better and have better balance. My BEST yoga buy this year.
P***a –
The socks are cool, comfy and the fit is perfect (I use them mostly for stretching and Yoga). They fit really well around my calf and don’t slip down during poses. I mostly bought them for better grip in yoga, but wore them for dancing too and wasn’t disappointed! Never going back to ordinary socks.
A***y –
I LOVE THESE SOCKS, couldn’t find any that would fit and feel good, but these are just the right size. I used to slip a lot in the past and couldn’t wear any shoes for my sessions, but these seriously changed my life. Getting lots of compliments on these ones!
T***s –
The best, most comfortable and cool-looking yoga/pilates non-slip socks I have ever tried. Washed them like 50 times already and they didn’t lose shape and the material is really comfortable and soft. 12 outta 10 !