All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
This is an awesome little light. It is very bright!
This little light is light weight, convenient, and provides a good coverage of light. The magnet allows me to put it anywhere. I’m really happy with this purchasing!
Decent light for the price. Very bright. The magnet on the end of the light is handy. I would also prefer if it had a magnet on the pocket clip as well. This light works well using clip on the front of your work shirt to enjoy hands free work. I dropped the light a few times and the battery cap came off along with the batteries but still worked after reassembly. I would recommend this light to others.
I carry one in my tool pouch. Great helper even during the day!
This little light is REALLY bright! I’m an electrician so I’m in the dark a lot. I put this light in my vest pocket and it literally lights up the whole area. Definitely recommend it, it’s an awesome tool!
I use this to work inside large electronics cabinets. The magnet sticks just about anywhere so I can get the light right where I need it. I like the size; it doesn’t take up much space in my tool bag. Totally worth the purchase
I’ve been using it everyday for 2 months now. It fell in a bucket of coolant and took a couple of hard falls but still works! Great pocket light!
Love love love this small yet incredibly bright portable handheld LED light. I use it for everything. It’s great when I need to see into very tight spaces in the engine of my car. It’s great to be able to hang it anywhere, also. The LED light is extremely bright and I also use it at night when walking my dog. There’s a million uses for this product, and it’s well worth every penny. Recommend!
This pocket light is extremely bright! When I took it out of the box it arrived in, I didn’t think much of it. I liked the way it fit in my hand, but then I put the batteries in and wow! I slipped in three AAA batteries, as required, and the room lit up. It was daytime and still you could see how bright it was. This is amazing. I’m so happy to have it in my house, and I ordered another one for my purse. It’s really compact and has a very convenient magnetic clip. I am so impressed with this pocket light, it works better than the other four flashlights I own. If I were you I’d buy two!