All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
I bought this to take calls while working from home and it has worked well for that, but I also realized that it works pretty well for taking time lapses and videos with my phone as well. It even works with the back camera by placing the screen “face-down” onto the stand.
I absolutely love this stand. It is perfect for all my needs. The base is heavy enough to keep it stable without it actually being heavy. The angles are adjustable and the space underneath allows for cables to hang without getting tangled or being in the way. You can have your device vertical or horizontal. That’s great!
Easy to use, I wish the bottom shelf that holds the phone up was a little deeper so my phone with a thick case would sit a little more stable. I’ve found a way to make it work, and it definitely has a balance that works well for a phone. I thought it was adjustable in height, but it will work well for my office desk.
I purchased this stand for my cell phone and was pleasantly surprised when I opened the box. The materials are very durable and sturdy. Some assembly is required, however, all tools needed for assembly are in the box. The item does not pivot, so if that is a concern you may want to purchase something else. Other than that this product is wonderful and I may buy another to keep on deck if I lose this one! 🙂
This phone stand is simple yet extremely useful. I purchased the stand to help keep my phone from getting lost in the piles of documents and folders on my desk and it has done the job nicely. The stand is lightweight yet sturdy. I can set my phone on it either horizontally, or vertically. It’s easy to reach over and respond to messages/emails, and I find my hand doesn’t get sore from holding all day. I am happy with my purchase and especially the price!
I love this. I bought this one and a similar one to see which I liked better. This one won hands down. It’s sturdy, the rubber type material keeps the phone from falling off easily, and works great for video calls. I have an iPhone and it doesn’t block the plug for my headphones when it’s on the stand. It will also hold my tablet, which is of course bigger, but when I use it vertically instead of horizontally, I just have to be more careful, but it still works.
I’m getting a new phone Wednesday and I’ve wanted a phone stand for some time. I read a lot of reviews and got this one. I like that it’s got a solid base and won’t tip. It’s quite sturdy. I like watching and listening while washing dishes and eating and this makes it safer and easy. My new phone is waterproof but I was always worried the old phone would fall in the dishwater where I had to place it. Now it’s safe and easily visible. Really love it!