All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
O***y –
So sturdy & secure! I have at least 4 phone car mounts, and have easily spent over $75 on them (combined). This item is everything the others weren’t. Don’t be fooled by the low price. It is awesome!
A***x –
This is a pretty good phone holder. Only thing I have a problem with is the suction cup part also has stick-um stuff on it, so it’s pretty hard to remove.
G***n –
This is super easy to install and the instructions to me weren’t clear but I did it right and the magnet is super strong so your phone won’t fall. I love it because it doesn’t take my eyes off the road and makes me a safer driver.
H***d –
I found that I liked this cellphone holder better than most. I like the expandable arm. I found that it is made out of high quality. The magnet is strong and capable of holding the phone without it falling off. Definitely a great product!
B***a –
I only received this yesterday but have been playing around with mounting options for the magnets etc. First the unit has a very strong magnet and appears to be a quality product. Also I liked the color, its shape and the whole concept. It works perfectly, recommend it.
E***d –
Like many others, I’ve been on the hunt for the perfect mount for my phone. I came across this one and after much debate, decided to take a chance on it. Delivery was fast. It arrived as shown and was easy to work with. This is an excellent and affordable mount and I’d definitely recommend it!