All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
I***l –
I just installed it and it looks nice. The magnet is strong. I love it.
S***s –
Simply the best holder I’ve ever owned. I have two phones, one for work and one personal). I do a lot of driving for work and not once have either phones fallen. The magnets are strong and the base is easily adjustable. I just bought a second set for my wife’s car.
B***g –
This magnetic car holder does a great job holding your phone. It’s easy to install and use. You have to find a flat surface for better installation. I find that my phone is secured. I have a heavy iPhone 8 plus.
V***p –
Perfect, the one I had before hooked to the vents but kept falling off, these aren’t going anywhere and their small so won’t block your vision, the magnet is so strong it holds your phone even when hitting bumps or rough areas in the road, I just wish I had found this before buying the other ones I had first. Love it!!
S***t –
This is a great little phone holder! My phone case has a magnet built in and sticks to this perfectly. It is very easy to install as it already has a self-stick label on it and it can be adjusted to swivel at the perfect angle. I added my own self stick stylus holder to it for convenience. I purchased two packs so I had one for both the driver and passenger seat. When I am riding as a passenger and taking zoom calls for work this perfectly holds my phone at a great angle as well.
Y***u –
I use this to mount my iPhone or iPad in my vehicle. I tried to mount it on a leather surface and that didn’t work well. But when I found a hard plastic spot to mount, it stuck perfectly. I was glad the kit came with an extra sticky pad so I could remove the first one and install the new one. The metal plates that go on the iPhone and iPad are very thin and both cases easily fit over it. One downside that I already understood and it’s not the product’s fault – you can’t use a charging pad if you have the metal plate on the iPhone.
H***w –
I don’t know why I didn’t get one sooner. I used to have a magnetic phone mount that was attached to the A/C and heat vent. The issue with this is that it blocks the vent, making it hard to see the phone screen because the angle of the screen wasn’t adjustable, and my phone would fall sometimes when there were bumps in the road. This one mounted great on my Hyundai Sonata. Both the magnet and the adhesion are very strong. And can’t beat the price!!!
I***a –
This phone holder was super easy to install and is so convenient to use. I love it. It’s one of my all time favorites and I have owned a lot of them. So much so that my sister, brother, mother and friends have all also bought it. The magnet has no problem holding the phone up even through my phone case which was my biggest concern before buying it. (I have it attached to the phone, not the case.) They offer quite a few options for metal pieces to attach to the phone and extra sticky pads to hold the holder to the car. Would absolutely recommend.