All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
W***l –
These are beautiful and look great in the car. The scents don’t really last long so I would suggest leaving small bottles of the essential oils in the car to make it easier to refill the pads. I have to refill about every 3-4 days for the scent to be fresh.
B***t –
Ordered them a few days ago and already received them, shipping and delivery is fast, love the black finish, plenty of pads to change up the color, fits and sits in the vents well, no rattle or slipping off (but I’ve only had them a few hours)…now I just have to find some good essential oil that doesn’t stink
R***w –
Great quality product, has good weight and the pattern is awesome. It took a bit for me to realize they are not scented, but not a problem. They should offer oils to purchase with it. I think it will go well. I love this product & for a great price!!
S***t –
I didn’t read the description well, so I thought these would be bigger. Aside from that, they work great, it’s awesome that you can change the felt pad (and it came with a lot of felt pads) to easily change what scent you are using. Will def buy again if I need more for other car’s and vents in my house.
E***n –
Really neat idea, just requires finding quality oils and you have a nice (closer to) natural car scent scheme. I believe it is hard to find truly trustworthy essential oils that aren’t just chemical representations of scents. That’s no fault of this product, but this product is only good (for me) if you can find trustworthy yet powerful oils.
H***s –
These are really good quality but smaller than you’d imagine. They have a really good weight to them and the clip with the rubber is strong and doesn’t scratch the vent blades. I love the designs too. I love that they give you a lot of felt discs, it’ll be a while before I use them all. I wish it would open just a little bit more so you can easily drop the oils on the pads. I don’t know how much I put on them so I worried it would leak. I would definitely buy these again.
M***r –
What a great idea! I had the kind that came with a little gel pouch and it leaked on the front of my dash creating a permanent blemish. I love the concept; my car always smelled fresh and clean. I wanted something that would be safe and also to cover up the marks. I found these! I can use my own essential oils – even better! I create my own scent and it’s both safe and natural. Just put a few drops of your desired oil onto the pads. I put the oil on both sides of the pad. Place the pad inside the little container – snap it shut and clip onto your air vent.