All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
It’s super cute. The scent is fine, but not spectacular. Almost like clean laundry or similar.
Bought this for my daughter’s car. She was so excited when it arrived and were nice scented. It’s super cute.
I didn’t buy it for the scent. It’s just so cute I had to have it! I am happy to say that this is exactly what I wanted and it looks great in my new car!
I like the look and easy set up of this item. However, I am concerned about where to find the actual fresheners that will fit in the slots.
Perfect for my car theme. Easy to assemble. Easy to install. Just like the picture. The scent that comes with it wasn’t needed because I purchased my own scent. But it was a plus. Happy w/ my purchase.
It looks so cute in my car! This air freshener adds the perfect little touch. The packaging it comes in is just plain clear plastic. The smell doesn’t last long, but I added essential oils to it so now it’s good as new!
This air freshener is the cutest addition to my vehicle!! The starfish is bright and cheery, easy to put together, the clasp holds it tight so there is no wobbling or falling off. The best part is that you can move the vents while it is attached. Everyone should have some of this for their vehicle!!
The starfish air freshener is cute and really well made. The scent seems nice, fresh, & not too strong. I got this super cute little car vent air freshener to go in the gift boxes I am putting together for my sisters and girlfriends. After receiving it today, I ordered a few more because it’s so awesome!