All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
C***r –
Thank you
Y***a –
Very cute brush, comfortable, copes with its task, i recommend
E***a –
Fast delivery. Thank you.
Y***v –
Recommend store and product
A***a –
Very cool! Looks clear and stylish!
A***a –
The brush is of excellent quality. Looks stylish and expensive. I recommend the product and the store.
M***o –
Everything’s fine. Nice brush. Everything, as in the description. Yes, it is important that it does not stick on anything 🙂
L***a –
Delivery is fast, everything came whole. The photo did not do, it looks like in all previous orders.
M****g –
Very good brush, i recommend to everyone
V***v –
Toilet brush is excellent, looks like in the picture, there is no smell, long handle, which is very convenient.
O***o –
Had mine for few weeks pleased with it does what it says on the tin
A***a –
Product complies with the description, and quality OK. Good packing. Serious store
M***a –
Delivery is fast, all intact and safe. Nice silicone bristles, the holder is plastic.
C***r –
Came a little crumpled packaging, but everything is whole. All as described above.
O***a –
I firstly use silicon toilet brush. Really to nice clean and no smell. On bottom have holes, so toilet brush always is dry. Looks good in my small toilet
Y***a –
Corresponds to the description. Quality is good. Arrived very quickly.
I***k –
Quickly arrived, everything is fine
D***v –
That said, it dries quickly and the stand doesn’t collect water. It’s sturdy. Just a brush itself is very small.
C***r –
Very cool, good thing, came in 8 days in m. Oh., convenient, i advise everyone.
R***a –
Everything is intact, the quality of the product is excellent, I recommend!
N***o –
Very fast delivery, thank you! The quality is excellent.
A***n –
Good in quality, sensible. Came quickly. Just the toilet brush, nothing more.
Z***z –
It seemed more sanitary than in reality – not getting under the rim as well, as I want.
A***s –
Had a need for a toilet brush and made a desicion to get this silicone one which is something new for me as I use to use a normal toilet brush. In comparison with normal brush, dirt does not easily sticks to silicone bristles. It doesn’t scratch the surface of the toilet, where I have noticed the normal brush was leaving scratches and also black marks. For cleaning purpose of silicone, i am using a toilet bleach and rinsing with water. Quick drying holder contains a lot of small gaps around perimeter which is good for ventilation and drying. The silicone head does not change its shape therefore will last for longer and need to be cleaned much less frequently.
M***a –
Never had toilet brush like this, but was looking a long time on them and finally decided to buy. I’m using only for a few weeks, but I’m really pleased to have this brush in my toilet. Toilet brush is quite hard and cleaning perfectly toilet surface. Before I’ve needed to clean my toilet with old brush and chemicals 5-10 minute, but this brush just doing magic, couple of minutes and toilet look like new. I love the minimalism design, looks awesome in toilet. Comes in well packed box
N***v –
Toilet brush is nicely designed, easy to use. Easy to clean toilet and stains does not stay on the brush itself. There is a gap on the container what allows exceed water to dry, brush does not stay wet, always keeps dry. Toilet brush you can easily wash under the water. Looks strong and durable.
O***a –
I have always used usual brushes before, water is constantly dripping from them onto the floor, onto the toilet and near the brush. I decided to try a silicone toilet brush and the result surprised me. water does not linger on it, does not spray, is dry and clean around. I advise.
C***r –
We bought the second such toilet (for the second toilet), it does not pour anything on it, it is not dirty, the most hygienic thing. Washes as usual. Good thing, no complaints. It is very convenient to hang on the wall-attached to a double-sided tape in the kit (very tightly) on a separate mount, the brush with the stand can be removed if necessary.
I***a –
Came very quickly, corresponds to the description, liked, in the bowl from below holes, did not understand why, will not drops on the floor flow, it is not clear. So everything is reliable and firmly at first glance, took mainly because of the silicone brush.
R***r –
Absolutely great silicone toilet brush.I was surprised to receive a pair of gloves as a gift. Looks very stylish, designed in white mate color. Old one gone in a bin straight away. Very easy to wash under the water. I’ll recommend to everyone.
N***a –
This toilet brush is exactly what I needed. Nothing dirty sticks to it and the water you rinse it with evaporates so there’s no odor or bacteria hanging around. It’s tough and you won’t have to buy a new for a long long time.
M***a –
I was a bit sceptic when i was buying this silicone toilet brush! But I said why not give it a try? Cause i have a lots of silicone stuff like soup spoon and baking trays and i like them! So when it arrived and I’ve tried it my previous one went straight away to the bin! It’s so easy to clean, all you need is water. Done! The handle is made from 2 pieces so you can buy a spare bristle and change it when you need! But I don’t think you’ll need one in the next 10 years :)) And excuse my language but the p*o doesn’t stick to the brush!!! And cause the holder is having a clever construction the brush is always dry! Super! Is a space-saver one and it will look nice in any bathroom!!!
T***a –
Very good brush, its money is worth!!!))) very satisfied, for a long time i was looking for this!!))) thank you, i advise you to advise both the store and the goods!!! sent quickly, came quickly!!)) looks very stylish and expensive, as the time will show!!! plastic and the brush itself does not smell, took with fastening To the wall