All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
J***n –
Very convenient and easy to use. Nice being able to bring nature into my ride.
G***a –
Works very well and my car smells amazing!
R***l –
I bought this for my wife’s car. Scent is not too strong, so it’s nice.
E***a –
It doesn’t fit Corolla vents— the clip part is twice as long/deep than it needs to be, but luckily I was able to kinda force it onto the bottom of one of my vents. Other than that works great! Tried it out with 5 drops of Mountain Air and is almost too strong! I suggest starting with the recommended 3 drops and add more as needed.
W***n –
I love how the look and the good quality of the diffuser
O***r –
I love that I can put my own scent in this. Very convenient.
D***d –
It’s okay but the smell doesn’t last very long. It’s pretty easy to use and clips easily onto the vent.
S***n –
I really love how this works in my car! I use lavender in it and relaxes me when I am commuting to work and doesn’t disrupt the heat or ac in my car!
A***a –
I love this little car diffuser. Easy to use with the magnetic clip to change out the gem piece. Love the scent it gives off!
N***e –
I love the look of this little diffuser and the fact that I can change it whenever I like. My only complaint is that the smell doesn’t last long enough.
C***e –
We are loving this carfresh diffuser for the car. You can put whatever your heart desires in it and make it as strong as you like. Simple and easy!!
V***a –
The different colors were beautiful. It fits perfectly in my car vents and doesnt look bulky.
L***m –
LOVE this spin on car diffusers. The crystals are cute and the scents last quite a long period of time. Will be buying these as gifts 🎁.
S***y –
Overall I like it. I’ve only used it in the summer and the smell is not overpowering. I’m curious to see how the heat setting affects it.
K***n –
Love the idea of diffusing in the car without having to plug anything in. I plan to use this every day to help me relax before going to work. As a teacher I’m feeling a lot of anxiety about this school year. Will definitely be using some relaxing and immune boosting oils!
B***d –
I’ve been using this car diffuser since first offered them. Moved it to my new vehicle. Excellent passive diffuser that allows me to chose from my large collection of essential oils and change up what I diffuse. I love my woodsy scents, so that is what I frequently use, but occasionally I do something floral or citrus.
H***y –
Scent is subtle but I know I can still benefit from properties. When I first get in the car, I can smell it. When I first got the product, I couldn’t figure out how to open it to get the stick out… It is obviously magnetic… 🙂
M***t –
I was a little concerned about the car diffusers but once I tried I got pretty sympathetic and enjoyed a lot. Especially in the mornings, I like the orange sweet smell. My favorite
F***s –
Driving can be stressful at times, Im glad that I can diffuse as needed without having to use water. I add about ten drops every couple of days, I usually try to use oils that are calming and about to expire.
A***x –
I love the idea of having EOs in my car instead of chemical scents and I love this diffuser! I actually bought two as gifts for other people. My only issue is that my car is older and it’s the 1% where the vent slots are too small to slide the diffuser in as is. I removed the provided clamp and replaced it with bobby pins. It works but it’s not as solid a clamp as the original one would have been. But I still love it
D***l –
I have purchased a crystal diffuser for all of my cars! I just ordered another for my daughter’s car, she just got her own car. It diffuses the oils in the winter when the heat is turned in and in the summer when the car gets warm inside, I replenish the oils ever couple months and they seem to last about that long. Great stocking stuffer !!
T***y –
It took me ages to decide to buy this and I’m so glad I did. I love having it on in the car when driving and it’s nice that I can easily take it off to bring inside out of the heat. I’ve only had this a few weeks and have been just using strong smells but I’ve been very happy with them and they’ve lasted a couple of days. I’ve also only used it with AC so still have to see how it works with hot air coming through. Either way I’m so happy with it and thin it’s definitely worth it for this price especially.
E***r –
I haven’t tried these diffusers yet as I have one I had before switching to plant therapy that in using till it dies. But I’ve read reviews about the smell not lasting long. Just remember these are natural essential oils that you are putting in these diffusers and some scents last longer then others. Some are top, middle and bottom notes. And we also become what some refer to as nose blind, but the benefits are still there for awhile. I love all the research and time Plant therapy puts into their products.