All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
Product is well made and of perfect size, not too bulky or too flimsy. The sticky rubber is very effective. My iPhone 7 with a life case on it fits snugly and no danger of it falling out. Really great product for the price.
This product does exactly what I needed. It sits on my dashboard securely and keeps my phone from sliding around. On occasion when I am using my phone for directions it’s easy to see. I can reposition the holder easily and it leaves no residue. I’ve already recommended it to friends and family.
I absolutely enjoy this product very much. It’s great and convenient since it doesn’t have to stick in the window. I installed it a couple of months ago, didn’t even clean the dashboard (like I was supposed to) and constantly pull it to get my phone and it’s still stuck in there! Great adhesive power! Love it!
Recently I went on a long road trip and needed a holder for my phone to use the GPS, this little holder worked out great. I set it on the dash so it did not obstruct my view or slide around. I have a curved dashboard with really only one fairly flat top to sit the holder and it worked out great. Would definitely recommend.
I like EVERYTHING about this phone holder. I decided to try this style as a last resort, hoping it would work, but expecting I would have to do a modification such as hot-gluing it to my dash within a few days. No such action necessary! This is practically a miracle product for me. It stays put on my textured and sloping dash, it holds my phone securely without hard plastic grips, and I can reposition when needed. Great product, great warranty, and a great price. And it showed up in one day.
This has stayed in place all summer (in the heat), using it multiple times a day to squish my iPhone 6s or iPhone X into. It holds up just fine and is by far my favorite mount… MUCH better than the mounts that stick straight to your glass. Few tips: Be sure your dashboard is clean before applying; The little notches allow me to store my charging cable (as opposed to losing it). Used on a Toyota Highlander (2006). I’m 6″1′ and I can see over the phone easily while driving. Hope this helps!
This is a great product if you don’t mind your phone being sideways. previously i had a magnetic vent mount and it was great but not great for wireless charging so i thought i would try this. it really is awesome and does the job it’s intended for! my only complaint is (at least in my car) the only place this would fit because it’s slightly bulky is my dash. it’s out of my vision fairly well (i’m short), but it makes my phone so dang hot. I almost don’t want to put it in the holder because when I pick it up my phone is blazing. I am not trying to damage my phone because of the sun coming through my dash. it could be a minor problem for some, but for me kind of a bummer.
I have found that many types of mounts do not work well with most types of cars. This to me would be pretty universal in working regardless of your car. You also can easily place it right where you want it rather than being limited to placing your phone near the vents or something like that. Hold tight. The other suggestion would be to put you phone in before you place the mount down. It sits a little more upright than I would have expected, so make sure you place the mount accordingly. Of course if you put it wrong, the nice thing is that this will peel back off and stick securely again.