All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Great ice scraper. Used it a few times and it really tears the ice and melted/refrozen snow up. My teenage daughter still had a hard time scraping the window with it, but she can’t scrape it at all with the other ice scrapers we have. I give it 5 stars.
It gets cold and icy where I live and I go through at least 2 ice scrapers a winter. I need a tough ice scraper that will do the job effectively with not a lot of strain on me. This scraper is a good product. We had one freezing rain that froze solid on the car windows. Got it off fast and easy with this product.
I don’t understand why one ice scraper will work well and another doesn’t. This one looks just like my other ones but it works much, much better. It takes the ice right off. Is it sharper? Harder? Magic? I don’t get it but I like it.
Love this ice scraper! It is the best! My husband looked at it and thought I wasted my money on another useless scraper. He used it once on his windshield one icy morning and he was sold! He couldn’t believe how great it worked. So now you have two very happy customers. My only regret is that it doesn’t have a longer handle so I could use it on my SUV!
Compact little scraper. If you’re looking for something with reach, this isn’t it. If you’re looking for something that will fit in the pocket behind the passenger seat, this is it.
So far I am very impressed with this scraper. We are mid-way through winter here in MN and it shows no signs of stopping or chipping. It has proved itself with ice, sleet, snow, and frost which it takes off in nice clean strokes. Handle is nice and comfortable no matter if you are wearing gloves or not.
I only got it a couple of weeks ago, but I’ve already put it to use several times and it has met my expectations. I was eager to test it out on a very icy Michigan morning, it was easy to use and did a great job clearing out the ice. In minutes, all the windows were clear. I was pleased to see that it was small enough to fit in the glove compartment. Highly recommended!
So I bought this with the anticipation of upcoming ice weather but had not had a chance to use it (I live in San Antonio and hadn’t had ice to scrape off). Well, I finally got ice on my car windows and got a chance to use it, finally!!! Took little effort to scrape all the ice off and it worked very quickly. My sister is planning to buy one for herself because it worked so well on her car too! Highly recommend this product.
Used it for the first time this morning – I was in a hurry and didn’t even wait for the windshield defroster. Windows were cleared in no time! Great product!
This is awesome! Fall is here and I finally got to use it. I swear the ice just popped off my windshield just gesturing this in the general direction of it. Love it!