All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
L****a –
It’s definitely very cute and the cats can easily eat out of it.
S***n –
The product is very light so when the bowls are almost empty my kitties push the bowls across my hardwood floor. I’m going to have to buy a mat to put under the product. Hopefully that will keep it from sliding. On a positive note, my kitties do like eating out of the bowls.
B****y –
The bowls are a little small and wish it had a better way to attach the bowls into the stand instead of the twist/lock. Easy to clean.
A***s –
I like the new feline eating bowls, but the holder has a bounce when you are trying to take one out. So, I had my husband place a thick piece of firm packaging foam underneath the two bowls so that when you press down on the holder it does not bounce back and splash out the water in the other bowl. Sometimes it takes a couple of tries to remove the bowls from the holder.
R****d –
These are nice quality bowls. Appear to be good construction. I like how easily they clean. Additionally, there is a lot less mess than with the previous dishes I was using.
W***a –
My cat was shy about using it since it’s new and he’s not used to it but he’s warming up to it now. Very well made.
A****e –
Pros: silicone pads on base to stay in place, bowls can lay flat or tilted, bowls is raised for better neck support, wonderful customer service.
Cons: there are no replacement bowls. I like to put bowls in the dishwasher each night.
H***o –
I really like this cat feeder its raised & the bowls are tilted which is much better for my cat he’s now stopped vomiting. Its also very well made & the dishes are easy to remove and clean.
E***a –
I love these but I could change one thing it would stay in the hole a little more secure
F**e –
Very cute and a perfect height for my 7 lb. cat.
A***a –
This pet feeder is very small and cute, and it is very practical and durable. The elevated bowl is designed to release pressure from your cat’s neck, making him more comfortable and happy while enjoying his food. At least, for my two black kittens it works.
R****y –
My cat loves it
K***y –
my cat loves his new bowls easy to clean and holds alot of food
P*****p –
This is adorable and came super fast – my cats decided they won’t eat out of the food bowl we’ve had for years, so I ordered this! My cats are pukers so hopefully the elevated and tilted bowls help. I like that the bowls are small so food doesn’t go bad sitting out, and they “screw in” to the base so they don’t knock over, and it’s just overall adorable!
Customer –
Super speedy delivery to the UK and my cat loves it. Best purchase of this year 🙂
S***a –
Super bowls! I recommend! Packaging is excellent, delivery is fast, very convenient for animals, no smell.
I***h –
Very nice. Just like on the picture.
C***r –
First and foremost this looks great just like the other petkit products. I took 1 star off because it is a lot lighter than I expected and the base feels a little cheap
K***j –
Super, very nice the presents and cat Tez satisfied as seen! Recommend warmly
F***f –
Good cat bowl, i like it
M***k –
The angle position doesn’t work anymore. It doesnt stay tight enough so it just slides back down to the level position, when my cat bumps it
V***o –
Came all packed very nice. The cat appreciated positively. I recommend.
P***n –
Very nice I am very satisfied with my purchase thank you
M***A –
The bowl is cool, came quickly, packed very well! I do not know it will be convenient for the cat to eat from it, it seems a little too high.
V****a –
Very cute and well made. Seems to be helping my cats, they haven’t thrown up since we got it 2 weeks ago.
We use both sides for food though. Cant put to much water in it with it spilling onto the floor. My girls drink a lot of water so we need a big water bowl
T***y –
My cat seems to like these. I know I really like them. My only complaint is that it doesn’t hold much water and it’s a little tricky getting the bowl in and out without spilling water. Other than that they are great
M***o –
We had small stainless bowls and it seemed the girls would never finish their wet food. They have been doing much better with these dishes. They are easy to clean.
T***a –
Cute and they work not very sturdy but for me still feels a little flimsy
O***a –
She has stopped vomiting and likes to eat out of her kitty bowls! I have some trouble getting the bowls out of the holder and so I just clean them in place!!!! Glad I got them. Thank you.
J***t –
This is a really nice plastic bowl set. The cat-shaped bowls are cute and the raised stand makes eating a bit more comfortable for my cat. I’ve ordered a few of these and overall they are packaged extremely well to protect them from cracking or breaking in transit.
V*****a –
I have one cat that throws up almost every time she eats. I’ve used every commercial brand for sensitive stomachs and a few of the veterinary brands over a span of 3 years trying to get her to stop. This was a game changer. We’ve had the bowls for about 3 weeks now and no throw up AT ALL. We do find ourselves filling the bowls more often since they hold less food/water due to the tilt but I’ll gladly do that than clean up puke every day.
M***y –
I have an elderly cat and thought that the slight tilt and elevation of these bowls would be less strain on her. It’s super cute and she does seem to be doing well with it. The only thing I would mention is that making the bowls a little more easily removable from the base may be helpful, especially when refilling the water bowl. Overall, glad I purchased it.
S*****o –
Bought this for my aging cats thinking it would help them eat and swallow better. My kitten loves eating out of them! Not sure if these bowls are actually helping anything but they are cute and my cats are eating out of them. However, I will agree with some other comments. You really can’t put water on one side. The bowl doesn’t hold much without spilling out. So I use both bowls for dry food and keep another bowl for water. If anything, the bowl is cute and sturdy.
A***v –
Shipping super fast. Cat happy
B***s –
All fancy
P***p –
This is great! I wanted something that was set up off the floor. These bowls are cute and durable. As well as transparent. Easy to clean. The base is strong but springy and easy to pop them in and out. Highly recommend!
C*****d –
I bought 2 of these for my cats. Cats are happy and I am too. Looks very good and easy to clean.
Customer –
Great product. Arrived very well packaged. My little girl is happy with her new bowls. Thank you for sending it fast and the precaution taken to avoid any breakage. Thank You
S***h –
These bowls are super cute and look great. My cat like them because they are clear. They are easy to clean and feel sturdy as they are plastic.
E***a –
Lightweight but plastic is durable. Everything came safe and sound, the cat is happy 🙂 Thanks!
C***T –
According to the description. All plastic but seems solid. Fast delivery. My Pixel cat is delighted.
C***y –
Very beautiful bowls!! My cat immediately adopted them!!
M**e –
My husband has been reading that cat’s need to have their food bowls raised slightly off the floor for better eating ergonomics and comfort. I got this and it has been a perfect solution. They both adjusted to it very quickly! The bowl shapes are very easy to clean out and there is a little lip that they stick into that helps prevent them from tipping over. I might even buy a second one so that both cats can have their own feeding stations.
L****a –
Super cute bowls for my kittens. Two of them share these bowls for water and dry food. It’s not really easy to remove the bowl. But apart from that, it’s really cute and looks good around the house. The mouth is wide enough for two 3 month old kittens to use together. It’s see through so I know when they need a refill.
D****r –
I’ve been looking for a simple solution to keep the chihuahua dog out of the cat food.
These clear plastic bowls fit securely in the holder, ( also plastic) but the bowls are tipped toward the cat .
For whatever reason, the dog hasn’t even tried . The cat’s been giving him the side eye while eating, but even she is starting to relax about it.
I chose the brown dish holder , which is more of a bronze tone, and blends into my hardwood floor.. I’m kinda sick of bright colored and cutsie pet gear.
Try these… you’ll like them!
PS: i use one side for kibble, and he other for canned food. These arent really for water. Use separate water bowls