All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
L***e –
Haven’t figured out all the uses yet but like it so far.
V***e –
Work well
J***n –
As I suffer from arthritis in my hands this product is perfect for opening all sorts of lidded items. Can’t do without it!
G***a –
Excellent product, good value for the money.
H***y –
Saves my hands!! Love it!!
G***y –
Good job , thank you
B****y –
Fairly easy to use
N***y –
This product does exactly what it says it will.
D***n –
It’s a good addition to your kitchen
I****y –
Really nice tools and well-made.
A****e –
Some printed instruction would be helpful, to make clear all the ways that these openers may be used. Other than that, it’s okay.
K****n –
It’s not suitable for really big lids, like oversize mason jars. I managed to open the pliers very wide, but then it wasn’t powerful enough to unscrew the lid.
E***n –
Extremely sturdy and durable.
H***y –
Very quick devlivery. Well-made heavy duty tool.
Y***e –
It’s very useful for any kitchen
D***n –
Nice tool and good service!
A****e –
Recommend
T****a –
Got it quick, packed well, no complaints
E***s –
Simple and useful, well worth the price
C****a –
Makes opening everything a breeze!
D***e –
the grip is very good
V***a –
Wow! I can open a soda pop bottle with this tool!
J***k –
Very handy, works well and easy to store.
E***a –
Awesome multi-use kitchen tool. I’ll be giving these as gifts!
F***y –
It’s sturdy and well-made but still requires strength to open all the containers. Not for the weakest hands. But when you get used to it – perfect for practically any lid.
N****a –
Very well-made, looks like it will outlive me
S***n –
Strong grip and comfortable handles
L****y –
Must-have if you have a tiny kitchen and not enough space for tools.
B***n –
Very useful. It simply did not work for me – my hands are too weak even with the tool. But I kept it because it is a well made product and my husband can use it as usual. Perfect for a Gatorade bottle.
R****n –
These are great for saving your nails – almost everything might be opened quick and easy!
L****a –
Seems as though diet Pepsi is starting to change their bottles, they are extremely difficult to open! Found this little gadget and boy it is a lifesaver!
E***n –
Just got this one very recently, but hoping it to be very useful in the kitchen
K***y –
This opener has made life so much better for me. This tool is so easy to use and has made it possible for me to continue living independently without having to ask friends and relatives to “pre-open” things for me since I’ve got arthritis in both hands. It’s given me great peace of mind knowing I can open things as needed now.
G***y –
I mainly got it to open the jelly jars after they become too sticky and kinda glued together. But it might be used for like a hinderd different things, and I like it.
S***n –
This tool is pretty amazing! I use it constantly!! It made breaking down boxes with glued flaps super easy and pain free, it’s fast and easy to open bags, you can open all kinds of jars and bottles, etc. Good purchase.
D***a –
I always have trouble opening pop-top cans and twisting caps that have the stupid security seal on it, and I used bottle opener or knife on the. And I don’t have much space in the kitchen, so wanted something small and multi-functional. And I found it. The opener seems durable and super easy to clean. It’s a dream come true for me.