All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
S***n –
I ordered this one for my little girl cat. I am very happy with both. The decal is not fading and holding up well. It is the perfect size and shape plus the dishes are just so stinking cute. No whisker fatigue for my babies.
G***r –
We were looking for a shallow bowl to introduce water to kittens. We discovered it is also the perfect size for wet food. It wasn’t too deep for them. We like that it is well made so that it will be hard to chip or break. If we need another dish for kittens we’ll buy a second one.
D***n –
The bowl is as pictured, the ceramic is thick and sturdy, and the bowl is dishwasher and microwave safe.
W***n –
I purchased two of these for my new kitten, and she loves them! They are super cute and high quality, and their oval so that my kitty’s whiskers won’t touch the sides while she’s eating (apparently cats really hate that).
E***y –
These are just adorable, but I have two large cats and these are very small. I use the white for water, but have to fill it about 3x a day. I’ll be getting something bigger for their water. When wet food gets left in them, they take a bit to wash clean. Not a big deal tho. I’m hoping actually the smaller dish will help them to lose some weight. They like to eat !!
J***n –
This is a great, whimsical little ceramic bowl; good heavy make. Keep in mind, though, ceramic is ceramic, so if it gets accidentally kicked hard enough of course it will chip. But as ceramic goes, it’s very solid. But also realize it’s pretty small— the diameter is a tad smaller than my hand— so, if you have a thirsty cat, you’ll be refilling it often. But so far, it’s great for our kitten.
R***y –
These bowls are used to feed Lucy her wet food. We have had them for about 4 months. We use them every day. They go in the dishwasher or are hand washed. They are sometimes knocked about in the sink with other dishes. I was concerned that the ears might get broken or chipped, but that has not happened. I just ordered 2 more to have extras. We have no chips, scratches or issues.
And, they are very cute.
K***n –
This little ceramic cat bowl is really pretty. It is well-made, heavy, colorful, and just what I wanted for our blue-eyed cat.
M***y –
This is the perfect dish for indoor or outdoor kitties. The lipped edges keep the food from being pushed out. The material is great for kitties with allergies to plastic and other cheap materials. The design will keep your kitties safe from whisker fatigue. The size is just right. Left-overs wipe clean easily without undue scrubbing or hard to reach corners or edges. I’ve started switching out all of my bowls with this bowl.
N***a –
My cats are in love! They both love eating from the dish. I was looking for a wide, shallow bowl that wouldn’t hit their whiskers when they tried to eat. (My cats are among the many who are sensitive and won’t eat from a dish that their whiskers touch. If you’d like more info, Google “whisker fatigue.”) I also wanted it to be small so that the food wouldn’t get old. With bigger bowls, I usually wind up tossing part of the dry food out since it gets old before they can eat it all. While I have to fill the bowls up quite often and some pet owners may find that irksome, I personally prefer it that way.One last possibly useful attribute: it says on the bottom that it’s dishwasher safe. I don’t have a dishwasher, so I can’t test that claim, but if it’s true, that’s awesome. Highly recommend it!