All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
W***m –
it was a bit difficult to find a on such a low price. but thanks to the store owner now i’m happier than ever
A***r –
Comfortable and excellent design
A***r –
New is amazing! I’m so glad I managed to get it one of the first
F***a –
What you were looking for!!! Fast shipping! Recommend!
K***e –
Thanks for discount! I finally get it! Love it so much!
K***n –
very satisfied with the purchase! excellent goods!
H***y –
I’m truly happy with the purchase, it offers good value for money
O***r –
got it for my cousin. no drawbacks noted!
T***r –
just received, no flaws found
R***t –
Very cool , I received it in good condition. Thanks to the store!
D***l –
Very nice , good quality. Thank you very much!
J***r –
fabulous product quality
R***t –
Fast and free shipping. Thank you very much!
A***r –
The scoop is very good, however a bigger a choice of attachable scoops for, small medium or large dogs would be better,having large dogs meant measuring two/three times
A***n –
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
H***y –
Have used these to measure my dogs food, and double checked on other scales and they seem very accurate, and they take the guess work out of the dogs dinner portion.
M***k –
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
W***m –
A very average product, it’s not very sturdy. The weight measurements for mine are about 10grams off which doesn’t seem a lot but when trying to give a puppy the correct amount it is! And just seems cheap.
H***y –
I’m happy that now my dog will not be so faaaaat
M***e –
Good idea, comfortable to grab, easy to measure the norm for a pet, Perfect for the job ! Would recommend to anyone we know with pets .
The measuring cup also auto turns off to conserve energy which I love.
S***a –
Fits the bill 100%. Decided it didn’t like being dismantled after weighing each meal ( twice a day). Accurate, value for money and arrived as advertised.
E***h –
Simple, inexpensive and works. Nothing else needs saying. Bought it for weighing the daily dog food allowance.
V***a –
Good product, handy although not 100% accurate but good for what I needed.
I usually use plastic gloves and my hands to weigh my dogs raw food but I cant get hols of plastic gloves due to c19. This hand held device does the trick but I found and tested that they were 20 to 40 grams out but fine doe what I need and probably wont be buying plastic gloves again as also better for the environment as less plastic. Pleased overall
S***n –
Highly recommend this product! My cat has a problem with his weihgh and now it is getting better! The cat doesn’t like that now his portion is less but I’m happy because it is better for him!
A***n –
As far as digital scoops go, this does the job for measuring our dog food. The scoop is easy to scoop and clean. Other reviews mentioned it’s plasticy… can’t help getting away from that as it is plastic. It’s not going to hold a lot of weight but for the size of scoop you wouldn’t be scooping heavy stuff so imagine it will be durable.
Measurement compared with our digital scale within a few grams so good enough for what we need.
G***e –
This is a great product. I have 3 dogs who all have different food and different amounts. This is so easy, I’ve always used scales before and when we take the dogs in holiday they are bulky and I left the last set. This product is perfect because it just stays in the dog food tub. Love this product.
M***y –
Perfect for the job. Our dog gets the exact amount of food needed. You just need to add the food slowly as too fast can cause the reading to alter drastically if you’re removing food to lessen the amount needed.Would recommend to anyone we know with pets.
O***a –
I think a wonderful idea, but sticks. I cannot use the scoop to scoop and weigh, I havs to use another scoop to gently put the dog bisciut in and it seems to get to around 65g and stops, to by pass this I have to press scoop it goes up and then comes back to a weight…but this is mainly for our holidays so that I do not have to take scales with me to weigh my dogs meals!..Love the idea just needs tweaking!..I have lived with a set of digital scales without 75g on for an eternity..I am sure I can givean extra press to vet rhe right weight! As accurate as my salter kitchen scales..once pressed and added or taken food out to get 76g..
M***t –
Excellent
This is very handy in being able to know the right amount to feed
I purchased this as my vet was concerned that my dog wasn’t eating enough and was loosing weight
She now doing good as to me being able to weigh out her daily portion
K***y –
I use this for weighing out my dogs food and splitting it up into tubs for breakfast/dinner. I found we were just guessing how much food to give her most of the time and I would forget to get the scales out so this is super easy. Soon getting another pup so it’ll be handy for using for both dogs
R****d –
We bought it to try and regulate our two dogs food intake . I have to say it has worked very well and both have lost weight accordingly. The scoop is very easy to use and accurate enough for our dried food to be measured – certainly takes the guess work out of how much food to put in their bowls.
V***o –
So my dog is on a special diet and has to have her food measured out for every meal. This has made life a lot easier. I have tested it by using different scales and it seems to be very accurate.
I’m very happy with this, and it’s a simple yet brilliant idea. Would highly recommend.
E***h –
It is a cool gadget for pet owners.
I would like to share the tips of precise measurement
â‘ Install them
â‘¡Hold balance to turn on
③If it doesn’t show zero ,turn off and hold balance to turn on again,utill it shows zero.
â‘£select unit and measure food.
⑤turn off
All in all，tare it zero before measuing and hold balance.