All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
T*****a –
Combing cat to get hair mats out and flea residue. Works much better than a comb
N**a –
Best cat comb ever. I have bought my four girl cats so many combs and this one so far is the best by far they love it. They even meow for me to comb them seriously.
D***o –
My cat really likes being groomed with this comb, she usually gives me a hard time with other brushes and combs.
L****v –
I’m sure if my cat could type she’d give this brush 5 stars. So, I’ll do it for her. My fussy cat LOVES it when I brush her with this brush. The purring starts, she stretchs out so I can really do a good job. The flexible teeth of the brush gently remove hair without pulling or scratching her skin. I ordered a couple for my friends with cats too.
M***m –
I wish we had known about this years ago. It makes combing our cat SO MUCH EASIER! She doesn’t particularly like to be combed/brushed, but with this comb, she allows us to use it for a longer time. Works very well for getting out those stubborn knots.
A***e –
Both my cars loves this! If I pick it up when my female cat is across the room, she runs and jumps on my lap begging to be combed. It seems fairly well made, but is completely plastic so time will tell on how it holds up. It combed through the matts that my male cat seems to get daily very nicely.
M****a –
Not as rubbery as I was hoping but it works. The comb is great though.
H****d –
Still trying to coax my cat into getting groomed,she hates it,but better than other cat brushes I’ve tried.
Y****y –
It removes loose hair and dander very easily.my grouchy kitty will sit still to be brushed now!
M***e –
Great! My cat loves it and leaves his fur soft and shiny
J***s –
Cool! My cat got nervous the comb massager, and when I gently remove her hair she feel calm
E***a –
My 16 year old cat loves this comb. It is the best one I have found over the years. Recommend!!
R*** –
Oh my goodness! This works so, so well on my cats!! They love it, and I love that their coats look so healthy!!
L***e –
You can stroke either way, turn it around and it is light massager. My cat calms immediately with it.
C***A –
It’s a good comb , but it still doesn’t get the mats out of long haired cats . It’s good for short hair cats I’m sure . I still have to use my shed monster brush , and a regular comb .
L***a –
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
N****a –
It’s fantastic my kittens love it.They were not keen on being brushed until this came now they when i pick up the brush they come up to me and sit down waiting.Plus it’s so easy to get all the fur off in one go no faffing about.
T***n –
Can’t seem to really like it that’s unusual. These cats don’t like to be brushed. I wish it was a little bit bigger or my hand was smaller.
It doesn’t pull on the fur. Harvests quite a bit!
I would definitely buy one that was larger if they offered it.
N***a –
My cat usually doesn’t like a small flea comb but she really loves this one – it doesn’t pull too hard on her hair.
D***r –
I have used multiple combs on two cats, they both tend to bite other combs I comb their hair, but with shell shaped combs they bite much less, and stays steady and calm when I comb! This comb is a bit hard, with not much elasticity, but it can still do a good job getting hair down.
D***d –
It works as discribed but there’s a little hair that flies away.
B***h –
My cat is 9 years old and I have tried many brushes and combs over the years which he has not liked. If he does not like something he will not allow me to use it. This comb he loves it! He will even ask for me to use it.
S***h –
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
C****e –
My cat really likes this comb & it helped remove a lot of loose hair & dander.
G***a –
I wasn’t impressed with this when it arrived But my cats love it! I thought the comb tines would be more rubbery but it’s plastic. However the plastic is not sharp as it is on some of the other combs I’ve purchased. I have a party pack of cats- ranging from 2 to 10 and when I start combing one they all come running.
N****a –
My cats go crazy over this comb. They are short haired but still shed a lot so this helps!
Z***t –
It works for the moment but it’s not a good brush to remove all hair from the cat
J***m –
Doesn’t prick the cats, they love it and I love it too! Managed to comb alot of fur out, incredible!
W****m –
This little thing is amazing!! My rather aloof cat , Emmett resisted any attempt to brush him usually more interested in trying to eat what ever I was using. He is CRAZY about this! He lets me know when he wants to be groomed now, which is anytime I’m laying on the couch, he just sits and let’s me “ brush” him, actually purring with contentment!! I am truly in awe of how this Well small, convienient idevice works. Worth the small unvestment
N****a –
Both my cars loves this! If I pick it up when my female cat is across the room, she runs and jumps on my lap begging to be combed. It seems fairly well made, but is completely plastic so time will tell on how it holds up. It combed through the matts that my male cat seems to get daily very nicely.
L****y –
My cat doesn’t like any other combs, brushes or even those glove things with bumps on them but she likes this comb and it gets out a lot of fine hairs. Granted, she’s a short-hair so I’m not using it on knots like a longer haired cat can have, but i think if you use this every day, it would help prevent those knots and even untangle them once they start. It’s gentle and ergonomic.