All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
P***m –
Great item for rear trunk organisation. Easy to fit, looks good too
R***y –
Ordered 3 of these and I was so pleased!! So are my son and daughter.
J***r –
Helps keep my car trunk tidy. Easy to install and sturdy too.
C***t –
Good quality product, fits well even in the trunk of a convertible. Nice price
E***y –
I am very happy with this car trunk organizer. Perfect to make more space in my trunk and it fits lots in. Just what I was looking for.
R***k –
Great quality, but just wasn’t suitable for my Ford Expedition.
B***c –
Incredibly sturdy construction, adjustable size, very large capacity in full size setting. Handles for easy lifting. Handy outside pockets for easy access to regularly used items.
Y***s –
The organiser has done the trick, I’ve used plastic boxes for years but this has different compartments and makes it easier to store and gain access to my working equipment.
T***w –
Great for the back of my Discovery, excellent to keep the trunk tidy. Would definitely recommend it. I keep my hat and gloves, binoculars, etc. in the pouches, great purchase.
P***w –
Great product, don’t hesitate to buy, very big pockets, easy to set up, and sticks well. Probably equally good for larger vehicles, just about fits in my VW beetle.
R***n –
Slight thing to mention: more suitable for 4×4 cars, but made it work in my car as well.
P***o –
Love, love this storage box for my vauxhall car trunk. It fits in oil, petrol can, maps, jump leads, flashlight, cloths, car cleaning stuff, small hand held vacuum, blanket, soooo much more
J***s –
Width is perfect for my small car, it only has 2 headrests so the middle sags a little. Seems sturdy and pockets are deep and good to place things that would normally slide around in the boot.
A***k –
I bought these as my partner was fed up with stuff rolling around the trunk. The item comes in a sealed plastic bag and opens up quite wide with pockets on the front to put smaller items. The bag does have carry handles and seems really strong should you need to lift it out of the trunk. It’s a good size and sits perfectly in our trunk and does not slide around. And should you wish to put it away it folds flat which occupies very little space
E***s –
Excellent product for price. I’ve bought two of these, one for each of our cars. We are busy people and need lots of stuff in our trunks, e.g. wellies, puppy bits, waterproof clothing, towels etc. These are fantastic for holding all the items and provide easy view and access to all things. Easy to locate items due to sections of boxes and extremely happy with side pockets for extra storage of smaller items. Keeps the trunk looking good. Also allows easy access to under trunk storage as boxes easily lift out without collapsing. Extremely happy with these. Tempted to buy another for shopping – the only reason I haven’t is because I’m trying to use my reusable shopping bags a bit more.