All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
This made a great mask holder!
About 30 face masks fit comfortably in it. Perfect addition to the pandemic organization.
I bought it as a gift but I’ve had one for years. I love the zipper and it can hold any tissue.
So far this has worked out well, and it matches the interior of my car (Lexus) perfectly.
Easy to attach. Attractive. Just wish it was longer and thicker so that I could refill it with full size tissues.
Perfect size for my car with a thick visor. You have to pull the first tissue up out of it then zip it shut. No complaints so far.
I haven’t refilled this yet so not sure how it will handle regular tissues but so far, this works great to keep tissues out of the way and still easy to reach
This tissue holder is perfect for my needs. It came quickly and is super easy to attach to the visor in my car. I want to buy another for my husband’s car.
Now I’m never searching for tissues or scrambling into my purse when driving. This holder is just perfect! Matches my interior so it blends right in. So convenient. Love!
It does the job. Zipper has been sturdy and consistent. Nothing super fancy but it works. The only thing I’ll say negatively about it is that the “leather” exterior came slightly scratched around the top.
Looks great, well made, looks like it is part of the car. Matches quality, style, and color of my classic Mercedes perfectly. This will be ordered again as Xmas gifts
Got this holder to store all my disposable face masks in. Each time I go out I always have a face mask available to just pull out and use whenever I need it. I like that it is zippered also.
Sometimes I love this product… Other times it’s just a source of frustration. It works well with “just the right amount” of tissues inside. It is very finicky about too much or too little. It either tears your tissues apart if you have too many, or they all fall out if you have to for you. It’s not bad enough for me to send it back… But very close.
I have severe allergies and feel like I am always reaching for a tissue. These keep tissues easily accessible while I am driving. I have it on the passenger side visor, because it would interfere with my line of sight if it were on the driver’s side. It securely holds to the visor with adequately strong clips. I like that I can use any tissues in it. I’ve refilled several times with no issue. I would recommend it to others.