All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
M***n –
Needed a decent size bag for the motorcycle and this is it. There is nothing I don’t like about it. I’ll buy it again if needed.
N***w –
Nice little bag with enough room to put a pack of smokes and an extra pair of glasses and gloves. Just the size I need from Mickey mouse stuff I don’t have to have in my pockets
G***r –
Works great, used on 2015 wide glide. Used zip ties for a little extra security but the leather straps fit just fine as well. Have had zero complaints and I like the clips that it comes with.
O***e –
Easy install, looks cheap. I’ve been using it to hold trash instead of tools, I don’t want it falling apart and me losing stuff…
M***e –
There’s little water resistance; however, a zip lock plastic bag inside will keep registration and insurance documents dry. The one with the buckles is hard to open compared to the ones with plastic clips. Well worth the price.
A***s –
Fits nicely on the sissy bar of my sportster. Caught in a wicked rain storm and everything in there stayed dry. Quality seems good and the clasps are strong. Nice for holding my wallet and cell phone so I don’t have to sit on them
J***w –
They look classic. I purchased 2 for my harley citycoco E scooter; one for the front tire and one for under the seat. And they look amazing, a lot of room. If you buy one you will definitely be buying a second, if you room on your bike they just look so damn good
B***e –
This bag was easy to install and it’s made well. Just know the material behaves more like plastic than leather so there is no “give” to it, and even if there were, the clips would prevent you from closing it. The buckles are strictly for show. If you don’t need the flexibility of real leather and buckles this bag is a good deal – it’s inexpensive and looks good. I recommend it as a bargain fork bag.
F***r –
This tool bag is mounted on my sissy bar and I refer to it as my trunk lol, it looks great and it is pretty rigid so far. It holds pliers crescent wrench electric tape a screwdriver with pack of spare turn signal bulbs, zip ties a multi tool and it can hold my phone and gloves all at once. If I take the multi tool and gloves to wear I can squeeze in a 24 ounce beer too:)
M***e –
I mounted mine on the front forks of my 2010 Softail Heritage Classic and strapped it to the forks and ran the buckles to open and close it through the little cross member under the headlight. This keeps it off the fender and really easy to access. I could have also put it on the back of my rear luggage rack but I need that spot for larger luggage.
W***a –
I wanted something small and not so clunky like full saddlebags. They’re large enough to hold a water bottle and more, and look slim on my bike. You can attach these anywhere and you can’t beat the price. The straps are a little flimsy but you can use zip ties easily enough. Would buy again if something should happen to these.
S***y –
Awesome saddlebag. Enough room to fit most of my stuff (electronics, documents, wallet and cameras) and a great price too. It looks very good on my motorcycle. I’m not sure how it does with rain but I assume it isn’t fully protected since it has a big opening space even when closed, but for me it is no big deal. Overall great product if you just want some room to put things away while riding and don’t want to spend hundreds of dollars for that. You won’t regret it!