All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
E**a –
It is perfect for a desk at the office.
M*****e –
It didn’t give me enough humidity pressure.
B****a –
I just wish the cord it came with was longer.
B******y –
It’s a nice product that helps my plants grow.
M****e –
I cannot figure out how to make it heat the water
C*****e –
I love the size of this humidifier. It’s sleek and stylish.
P***y –
Love – it’s small, easy to clean (important), quiet, and cute!
B****e –
This is great for office use perhaps, but not great for plants.
C***a –
I really thought this would be larger according to the photos.
N*****e –
Works perfectly, it’s nice to add a little humidity while sleeping
H*******a –
Very quiet, easy to use, portable,does exactly as described even in a big room.
M****e –
Really happy I bought it for my desk at the office. The air here is really dry and it worked great.
E***y –
I love that this humidifier is small and doesn’t take up a lot of room. I use it every night and love it.
H***y –
LOVE this! This is very compact and portable and also easy to fill up and wash! Very convenient.
K*****a –
I have had this for about a week and I love it. It has a good spray and makes absolutely no noise.
C*****a –
Everything works, love the colors. It arrived in perfect condition😍🙌. Can’t wait to put in my work station 😁
K****y –
This was perfect for my nightstand in my college apartment. I can travel back and forth with it when I go home.
E*******e –
This little humidifier works great. It also holds a lot more water than I thought it would. It doesn’t leak at all, which is good.
E**a –
Though this is a handy and portable humidifier (which was the reason I bought it), the filter doesn’t last long and it just stops spraying.
E**a –
Unsure how effective it is for me, I bought it to help with dry cough during the night but it has not yet. I’m going to try a few different locations in the room.
A****a –
I never thought I could be excited about a humidifier, but I can’t believe how awesome this little machine is! I bought it mostly for all my plants, but also hoping it will help with my dry nose.
C*****n –
Got this because my nose gets very stuffy at night. I live in NY and with our cold winters my skin and nose suffer each night from the dry air. This has helped so much. So easy to use and very quiet.
V****a –
Our air seems dry especially when we run the ac. My nose and throat seemed to dry up overnight and it hurts sometimes. So I got this to balance it out. It thickens up the air a bit and helps with dryness. It sends a nice cool mist!
B****e –
It is such a perfect size. I don’t have a ton of space but this little humidifier is just the right size. I love that after it’s charged, it can be cordless and moved to any part of the house I’d like. But the best part is the changing color lights! If I could give this humidifier 10 stars, I would.
T***i –
This is the perfect humidifier! Very quiet and compact, and I love the different settings. It is definitely helpful that it can be used plugged in, or unplugged (if charged). It doesn’t last a long time unplugged, but a few hours of cord free mist is all I need. My plants love it, I will definitely be buying another in the future.