All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
N***i –
I have a walk in closet with insufficient light. Not wanting to bother installing another light in it, I bought this. Just one is all I need in the closet to see everything very clearly. Love it, well worth the price.
W***p –
It is small but mighty. I was surprised how much light puts out. Being lightweight, it is easy to hang to shed light on what you want. The adjustable stand is great for getting the correct angles you need — both on a solid surface or hanging.
H***e –
This is much better than I was expecting for the price. It’s super bright. I have not used it enough yet to comment on the opportunity to test the lamp in the rain. However, it is indeed lightweight and compact and so far seems to be a good value for the price.
L***t –
Bought the lamp to be a mini-trouble light for working on projects and the car. It has a built-in stand, but no magnetic mount. So it will be a little trick to position the lamp where needed for me.
G***j –
I bought it for working on “stuff” at home, when I can’t see well enough and don’t have a hand free to hold a flashlight. This little guy is small and light enough to put anywhere. The stand is nicely adjustable. It’s not a BIG FLOODLIGHT, but it brings enough work light for getting a job done in a small area.
F***l –
Shipped and received on time. Tremendous light output without the heat associated with halogen worklights. Perfect for working in tight spaces like inside inside kitchen and bathroom cabinets for plumbing maintenance or under vehicles where hot surfaces can be hazardous. Easily adjustable to put the light where you want it. No more trying to prop up a flashlight to point at the work site. Great product. I will be buying more as gifts.
M***v –
I needed some emergency lights I could use in case of an emergency for my car. I bought this lamp because it was usb-rechargeable. It’s made of somewhat ok plastic, but holds up very well. The lights are very bright and it has a handle that can move and be adjusted in many ways. I really love it and the price was perfect. I highly recommend the lamp.
D***a –
Great product!!! very light, VERY BRIGHT, and it adjusts to whatever angle you need it to be. I’m an electrician and hooking up light fixtures in a closet is very difficult with a head mounted light, you always have to move your head to put eyes on the task. This light adjusts to where the whole closet lights up, you can easily see everything, and it doesn’t blind you, great light for the price, that’s why I bought two!!!
T***s –
I can’t say enough good things about this flashlight! I use it when I get out of my car at night and have to walk up a dark slope, I’m afraid of snakes. This blows up the whole slope, I am no longer afraid. It’s BETTER than a handheld flashlight because it’s lightweight and I just hang it on one finger as I bring in all my junk from the car. It also lights up areas in my house I want to clean well. And when I get another leak under the sink this will help a lot. I suggest the 2 pack, keep one in your car and one in the house.